Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
The Support Desk was awesome and offered a solution that exceeded expectations!
By Don O.
Response from KURU Footwear· Jan 6, 2025
This is wonderful and helpful feedback. Thank you so much for sharing your experience and for choosing KURU!
The shoe sizes seem to run about 1 size too big. I sent my first pair back and got another half a size down. Still too big so I sent them back and got another half size down. Fits perfect! But the laces on one of the shoes was messed up. One funky aglet and one missing aglet torn off. I sent kuru a pic and they refunded the amount of kuru points to buy a whole 2nd pair of shoes for free! With that decided I can live with weird laces and I got myself a different kind of shoe than my original shoes. Anyway, great customer service, even if it was a little slow around the holidays.
By Madeline T.
Response from KURU Footwear· Jan 6, 2025
I'm sorry for the confusion with the sizing and any frustration with the laces. However, it sounds like the warranty process worked well for you, and I'm very happy that you now have TWO pairs of KURU shoes! Thank you for choosing us!
I needed to make a return and the person who helped me made the process easy and answered all of my questions.
By Becky
Response from KURU Footwear· Jan 6, 2025
I'm sorry that the shoes did not work out for you, but I'm very happy to hear that your return process was easy. We appreciate you giving KURU shoes a try!
Very helpful and completely understanding.
By Karen S.
Response from KURU Footwear· Jan 6, 2025
This is our goal and what we strive for! I'm so happy that we could help. Thank you for giving our shoes a shot!
Helpful during purchase, but slippers did not work for my husband, Easy return.
By Rennie M.
Response from KURU Footwear· Jan 2, 2025
I'm so sorry the slippers didn't work out, but I'm so glad we could make your experience with your return simple. Thank you for giving them a shot!
Great special company with the best customer care service. Never regret make shopping with them! Very highly recommended
By Erhan Y.
Response from KURU Footwear· Jan 2, 2025
Oh this makes us all so happy! Thank you for taking time to share your experience with us and thank you for choosing KURU!
Gloria made my experience great. She has helped me several times with shoes I have purchased and always solves my issues. I feel better having spoken to Gloria. Happy New Year Kuru. Please bring back the Mary Janes. Rose Payan
By Rose P.
Response from KURU Footwear· Jan 2, 2025
I'm so sorry that the Mary Janes are no longer in stock. They're a great shoe. I'm so happy that Gloria has been able to help you. I've forwarded your request for the MJ shoes and I hope we are able to meet that need in the near future. Thank you for being a part of the KURU Family!
Great customer service.
By Carlos G.
Response from KURU Footwear· Jan 2, 2025
This is our goal! Thank you for choosing KURU and for sharing your experience.
