Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
My Kuru guru was so helpful in understanding and fixing a shipping snafu!!
By Susie H.
Response from KURU Footwear· Aug 22, 2025
I'm so glad we could resolve the problem quickly! Thank you so much for choosing KURU shoes.
I've been searching many web sites looking to some foot wear that will help me with the pain in my feet. I have been looking at your site and I have to admit I'm a bit overwhelmed by all of the information that is not only on your site but others as well. I did seek professional help from a podiatrist but with no success so I'm out on my own in the hopes I will find foot wear to help me.
By Mark B.
Response from KURU Footwear· Aug 22, 2025
I'm so sorry that you're feeling overwhelmed. Finding the right footwear is so important especially when you're pain. Please reach out to our gurus at [email protected] for personlized help. They can answer your questions and help you find the perfect shoe for you.
I'm so excited to get my new shoes. The help I got over the phone when i accidentally ordered the wrong size online was so wonderful. Everyone at Kuru is friendly, knowledgeable and so helpful.
By Lori B.
Response from KURU Footwear· Aug 20, 2025
Hey, that happens! That's why we have such a generous trial period and simple return process. I'm happy we could help you get the right size and I hope they're perfect for you!
I have called customer service 3 times now and each time you have been so appreciative that i gave Kuru shoes a chance.. you have been helpful with each call. First 2 calls helping me order the right shoe and size for me.. 3rd time was help with my 2nd orders tracking. Best customer service i have had in a long time! Thank you.. very pleasant and helpful and no hold time even!! Wow!
By Robin
Response from KURU Footwear· Aug 20, 2025
This makes us so happy because it's what we work so hard for. We appreciate you giving our shoes a shot and we hope you love them as much as our service!
I was referred to KURU's by a friend. I ordered a pair of slip-ons and a pair of sneakers. They were both too small. Ordered the next size bigger, they came, and are perfect. Contacted KURU's to return 1st order. Couldn't have been easier!! Representative was very upbeat, knowledgeable, and helpful. Took a couple of minutes, I dropped them of at my local UPS, easy-peasy!!!
By Dean L.
Response from KURU Footwear· Aug 19, 2025
We know sometimes it's hard to get the right size on the first try when ordering online. We're so happy we could make your return experience quick and easy and that the new sizes are perfect. Thank you so much for giving KURU shoes a shot!
Professional. Courteous. Helpful. And efficient.
By Patrick G.
Response from KURU Footwear· Aug 19, 2025
We're so happy we could make your experience a good one. We hope you love your shoes. Thank you for being the best part of KURU!
I had just moved and forgot to switch my delivery address. I needed help getting things figured out, and they took great care of everything. Knowledgeable and speedy, I really appreciated it.
By Jacob B.
Response from KURU Footwear· Aug 19, 2025
Moving means a lot of changes and it's easy to forget things like this. I'm so happy we were able to get your address changed and get your shoes delivered. Thank you for choosing KURU!
I love my kuru shoes so much I tried to get my Dad a pair. Some issues, but were dealt with quickly and kindly. Great products & company.
By Melissa H.
Response from KURU Footwear· Aug 18, 2025
We always want to share the things we love with the people we love. I'm sorry about any struggles you have, but I'm so happy we could help get it resolved quickly for you. Thank you so much for choosing KURU!
