Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Is about the return. Exelent conunication
By Carmen R.
Response from KURU Footwear· Mar 18, 2026
Ooo we love a smooth return moment. Thanks for the shoutout on our communication, we like to keep things crystal clear and stress-free every step of the way. You made our day!
The service representative was friendly and helpful.
By William L.
Response from KURU Footwear· Mar 17, 2026
We’re so glad to hear our service rep was friendly and helpful. We always put our best foot forward to make sure you have a great experience, and it means a lot to hear it stepped up for you!
You demo lots of interest in your customer's actual kuru-shoe experience, rather than blabbing like you already know. You offer some knowledgable, (seemingly podiatric) guidance re: foot-pain sources & solutions. Your free return/exchange policy is quite intelligent about foot pain & shoes: trying different ones is often the only way to find answers.
By Stella
Response from KURU Footwear· Mar 17, 2026
Thank you so much for the thoughtful feedback! We truly believe every person’s feet and experiences are different, so taking the time to listen and help troubleshoot is really important to us. We’re glad the guidance felt helpful and that our return and exchange policy makes it easier to try what works best for you. Finding the right fit and support can sometimes take a little experimenting, and we’re always happy to help along the way.
The help line is good and quick to assist. I bought my first pair of shoes in my regular size. I now know to go half a size up. But even in trying too short for the toe box, I found the shoe to just be wonderful in feel. And I have bought tons of brands and know what works for me or not. They are sending me the upsized shoe and I am thrilled to possibly be calling this my new go to brand.
By Suzanne R.
Response from KURU Footwear· Mar 17, 2026
Thank you so much for the kind words! 😊 We’re really glad our team was able to help quickly and get that exchange started for you. It sounds like you’re very in tune with what works for your feet, so we’re thrilled the overall feel of the shoes stood out to you even before dialing in the perfect size. We hope the half size up gives your toes the space they need and that this pair becomes a new go to favorite for you!
The chat was very effective. She gave me a few things to try because I just bought my sandals & they are squeaky.
By Jennifer
Response from KURU Footwear· Mar 17, 2026
We’re so glad to hear the chat was helpful! 😊 Squeaky shoes can definitely be a annoying, but it’s great that our GURU was able to share a few things to try. Hopefully one of those tips does the trick and you’ll be enjoying your new sandals in peaceful, squeak-free comfort in no time!
Customer service was very responsive and helpful in addressing the issue I called about.
By Marianne G.
Response from KURU Footwear· Mar 16, 2026
We’re thrilled to hear our team could jump in quickly and help resolve your issue. Being responsive and helpful is exactly what we aim for, so it’s wonderful to know we hit the mark. Here’s to many more comfy, happy steps ahead!
These are absolutely amazing shoes if you have bad feet with plantar fasciitis! I ordered my first pair. They were feeling a little too snug so I went onto their website and used their chat option and was able to talk to someone determine that I actually need to get a wide and it is actually very easy to do a return. Definitely looking forward to getting my new pair of shoes.
By Elisabeth B.
Response from KURU Footwear· Mar 16, 2026
Yay! We’re so thrilled to hear your first pair is already helping with your plantar fasciitis—and that our team could help you find the perfect fit! Getting the right width can make all the difference, and it’s great to hear that our chat team made the return and swap super easy for you. We can’t wait for you to try your new wide pair—they’re ready to keep your feet happy, comfy, and supported every step of the way. Thank you for sharing your experience, and welcome to the KURU family of happy feet!
Bought a pair of slippers and ordered the wrong size. Kuru shipped the right size the very next day, without even getting the return back. The customer service is top of my list. But what is really great the shoes, sandals are so comfortable and well made. I have happy feet. On my 5th pair. 😀
By Heidi B.
Response from KURU Footwear· Mar 16, 2026
Ordering the wrong size happens to the best of us, so we’re really glad we could jump in quickly and get the correct pair headed your way right away. Waiting around when you just want comfy feet is no fun, so helping make that swap smooth is always our goal. It absolutely made our day to hear you’re on your fifth pair. That’s the kind of loyalty that means the world to us. Knowing our shoes, sandals, and slippers are keeping your feet happy is exactly why we do what we do. Thanks again for the kind words and for being part of the KURU family. Here’s to many more happy, comfy steps ahead!
