KURU FootwearReviews of kurufootwear.com

Response from KURU Footwear· Aug 3, 2026

Thank you for sharing your experience! We're so glad to hear you had a pleasant experience with our customer service team. We hope your new style is a perfect fit, and we're excited for you to receive it. Thank you for giving KURU a try, and we hope your new pair keeps you comfortable for many miles to come!

Response from KURU Footwear· Aug 3, 2026

Thank you for sharing your experience! We're so sorry you received the wrong size shoes to begin with, but we're delighted to hear our customer service team was able to help make the replacement process easy. We truly appreciate your patience and your kind words, and we're so glad we could get you on the right track. We hope your new pair keeps you comfortable for many miles to come!

Response from KURU Footwear· Aug 3, 2026

Thank you so much for sharing your experience! We're thrilled to hear your KURU shoes have helped keep you comfortable while managing plantar fasciitis and Achilles tendonitis. Knowing you can wear them all day is exactly what we hope for. We're also grateful for your kind words about our customer service team. Thank you for choosing KURU, and we hope your shoes continue to keep you supported for many miles to come!

Response from KURU Footwear· Aug 3, 2026

Thank you for your kind words! We're sorry you experienced an issue with your shoes, but we're so glad our team was able to help quickly and make the process as smooth as possible. We truly appreciate you taking the time to share your experience, and we're grateful to have you as part of the KURU family. We hope your new pair keeps you comfortable for many miles to come!

Response from KURU Footwear· Aug 3, 2026

Thank you so much for your continued support and for recommending KURU to so many of your patients. Hearing that you've trusted our shoes for yourself and for others truly means a lot to us. We're so sorry that your first return experience has been frustrating. We completely understand how disappointing it is when something that should be simple ends up being inconvenient. Unfortunately, this review didn't include any identifying information, so I wasn't able to locate your account. I've requested your name and email address through Trustpilot, and as soon as you update that information, I'd be happy to take a closer look. In the meantime, if it's easier, please reach out to our GURU team at [email protected]. We can provide you with a printable FedEx label that you can take to any FedEx location if that works better for you. We don't want this process to be difficult, and we'll do whatever we can to make it as simple and convenient as possible.

Response from KURU Footwear· Aug 3, 2026

Thank you so much for sharing your experience! We're sorry you ran into a manufacturing issue with your shoes, but we're so glad our team was able to get everything resolved quickly and smoothly. We take quality seriously, and warranty claims help us identify and address issues so we can continue improving our products. It means a lot to hear you've been a fan of KURU for a while, and we're especially grateful for your kind words about our support team. Thank you for being part of the KURU family!

Response from KURU Footwear· Jul 29, 2026

We're so glad your return and exchange process was easy! We work hard to make finding the right pair as simple and stress-free as possible, so it's great to hear everything went smoothly. We appreciate you choosing KURU and hope you're enjoying your new pair!

Response from KURU Footwear· Jul 29, 2026

It's wonderful to hear that you've had such a positive experience with KURU! Knowing that you've been happy with both our shoes and our customer service means so much to our team. Providing supportive footwear is only part of our mission. We also want every customer to feel cared for from start to finish. We're so glad we could deliver on both, and we truly appreciate your support. We look forward to being there whenever you're ready for your next pair of KURUs!