Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
My shoes were left next to the street at the end of my long driveway. The person from KURU sent me the photo from UPS so I could find them.
By Debora G.
Response from KURU Footwear· Sep 12, 2024
Oh man, I'm sorry that the delivery service left your shoes in a precarious spot. I"m so happy that our GURU was able to help you find it. I hope that your shoes have been amazing for you!
Fast, caring and efficient service. Problem resolved and follow up email recieved.
By Norma L.
Response from KURU Footwear· Sep 12, 2024
We are always happy to help! Thanks for trying KURU Shoes!
Your #1 Insoles has made all my shoes useful. These insoles has the best orthopedic support system than any insoles I have purchased out in the market. Your customer support is impeccable as well. Thank you so much, Kuru for existing and competing in the market. Glad to know that your product does truly what it advertises as and much, much more.
By Carmenisa
Response from KURU Footwear· Sep 12, 2024
This is amazing feedback! Thank you for giving our shoes a shot!
I ordered shoes from Kuru. Unfortunately they didn’t fit my super wide feet but the return was really easy!!
By delia S.
Response from KURU Footwear· Sep 10, 2024
I'm happy to hear that your return process was easy. Thank you for giving them a shot!
This company has fantastic customer support. They respond in a timely fashion. No long hold time is call. Emails and messaging are quick. Returning items is so easy. I’m impressed.
By JR
Response from KURU Footwear· Sep 10, 2024
Thank you so much for sharing your feedback, we are always happy to help!
The representative understood my questions. She was able to process my return & exchange. I also added another item during this conversation. She was very professional, friendly & thanked me for ordering from Kuru.
By Sheia
Response from KURU Footwear· Sep 10, 2024
Thank you so much for giving our shoes a shot! We appreciate your feedback!
Gloria was patience and understanding.
By Pam
Response from KURU Footwear· Sep 10, 2024
She's an excellent guru! Thank you for giving our shoes a shot and sharing your experience.
I LOVE KURU shoes. I just got my 4th pair and they are very comfortable. With Plantar fasciitis and a heel spur these are the best. You also get 45 days to make sure they work for you. Go get you a pair today.
By Angela H.
Response from KURU Footwear· Sep 10, 2024
I'm so happy to hear that you love your KURU Shoes! Thank you for giving them a shot!
