Avoid ktools.net at all costs!!
Avoid ktools.net at all costs!!! Very unprofessional owner. Terrible customer service. Deceitful marketing! This company doesn't have any products in stock, instead it just drop ships other companies products from their websites, often with weeks of delay before any shipments go out. The problem with this website is that it's advertised by google shopping but google provides no way to read that seller, so you can't see any user ratings. If you search for ktool, you can see the actual physical business in google maps and the user ratings are terrible: 1.5 stars, filled with complaints about unresponsiveness to emails and phone calls, lots of people saying they made orders that never came or didn't come for two months, terrible unresponsive customer service. Apparently it's a one-man operation. From looking at their website you can see they have 12,000 products listed on their website. But one man isn't selling 12,000 products out of a warehouse in new york. This is a pop-up website that's probably just drop shipping other companies products (by ordering items through those companies on your behalf), but selling them through his website. I don't believe he has any products to sell. I think his website takes orders and then he orders them through other websites and has those companies ship them to you. The problem is his website advertises that all of the products are in stock at his company. It also says that you can get next day or two day shipping on most products. I ordered three products from the website that all said they were in stock. 11 days later, the website order status still said no updates (not processed, not backordered, not shipped). So I emailed his company through PayPal and requested a refund for my entire order because i don't want to wait more than twelve days (and who knows how long) for my order to ship. He gave no update on my order status, until I called his 800 number listed on his website and asked for a refund. Instead of calling me back, to resolve the problem, or responding through paypal (who will reverse the payment for bad customer service / failure to ship), he emailed me directly to notify me that one of the products was back ordered instead of refunding my payment I had requested (in my voicemail and through PayPal). The problem is that i requested a refund, not a status update, and he didn't provide a status update. I still don't know what the estimated time of arrival is for the product i ordered that his website said was in stock 12 days ago. He also didn't even ask me if I wanted to wait more than two weeks for my shipment. It was reasonably expected to ship within a couple days based on normal expectations of e-commerce websites, his shipping page which says many items ship second day or next day, and the item status on his website which said they were in stock. The problem is his website still says that item is in stock at his warehouse. This website just gives the appearance of being an e-commerce website, including an 800 number, but if you call that number there's no outgoing voicemail message like you normally find on any businesses voicemail. Instead it just has a robot that says leave a message. At least he responded within 24 hours, but he didn't actually respond to my request, instead he sent a rebuttal that I would have to wait for an undefined amount of time for a back order of a product that was / is still advertised as in stock on ktool.net. If you search the better business bureau in his town in new york, you find hundreds of complaints on his business for bad customer service, unresponsiveness, failure to send products that were ordered, after weeks or months of delays, customer avoidance by the owner about products that were ordered. I reported the shady website to PayPal, documenting that all of the products were supposedly still in stock on their website, but one product was still back ordered after a month. After looking into it they fully refunded my money about a month after I bought them through paypal. I also complained to google shopping because they referred me to this website for a commission on the advertising of it. They shouldn't promote shady businesses.
By Ananda