Amazing customer service!
Amazing customer service!
By April And R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
414 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
I create Youtube videos explaining and translating non-English Pokemon releases in detail. To complement my content, I also offer authentic Pokemon products from around the world on my Web Shop. This gives anyone who wishes to collect Pokemon cards in different languages (e.g. Japanese, Simplified Chinese, Korean, etc.) an opportunity to obtain Pokemon products from other countries. I also ship worldwide, so that collectors from around the world can purchase Pokemon card products in different languages - all in one place!
KrystalKollectz (krystalkollectz.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
414 approved reviews, newest moderated first
Amazing customer service!
By April And R.
I got the traditional Chinese Terastral Festival and pulled the Gholdengo SAR and the Umbreon master ball!
By Sarah H.
Response from KrystalKollectz· Jan 12, 2025
Hello Sarah! Thank you for purchasing the Traditional Chinese version of Terastal Festival. I am happy to hear you pulled the Umbreon Master Ball as that is not easy to get! - Krystal
it charge you tips without asking you, it just will pop up in your cart silently. Also they prices are already very high, i paid 100 usd for a 30 usd mat, and i have to tip for that ?...
By demian aguirre Z.
Response from KrystalKollectz· Jan 6, 2025
Hello This is not true. Please refrain from leaving fake reviews as tips are NOT required. Additionally the price of the playmat that you purchased was not $30 as this is a limited and imported product from Mainland China. You used a shipping forwarding service to ship to Chile. Please take this up with the shipping service you purchased from as they possibly charged you extra. - Krystal
Item came in on time and was shipped properly to where the item came in safely
By Misael M.
Good stuff I like the Chinese Pokemon cards better than English cards.
By Vincent C.
got my order when it was expected
By Gabu
T Chinese Terastal Festival is a lot of fun! got a booster box, and a few other foreign language cards were added into the order. Was a lot of fun to open ad will order again.
By Reikaze
Buyer beware. Website allows for over purchasing and the seller refuse to fully refund. Seller does not refund payment processing fee and allows website over purchasing. Krystal thinks it is the sellers fault for purchasing in confidence on her website, but unfortunately she should have some work done on her website to ensure customers aren't being stuck with a $50 bill for trying to make an order in good faith. Could have been good business between us, but this experience was terrible! The cost of doing business is taking care of things like this- I attempted to make a order for a full case of product and ended up with a $50 hole in my pocket because the seller refuses to properly limit product purchasing price for customers. This is the reason for my review, it is not false.
By Ben
Response from KrystalKollectz· Jan 5, 2025
Hello There is a purchase limit of 1 x box per person, as stated at the top of the product description in bold red text. This is a limited and high demand product. You tried to purchase a case worth, which more than 1 x booster box. This is not fair to other who also want this product. A cancellation fee is also stated in the item description. Please read the product description next time before making a purchase. You are responsible for your own actions. I have done my best to make the rules clear in the product description for 151.