KRYPTONITEReviews of kryptonitelock.com

No response from the Anti-Theft Protection Offer. My bike was stolen, the lock was cut off, they claim 30 days to process the claim, it's now been over 3 months.

can anyone from kryptonite can get in touch with me regarding my unanswered claim? I've been trying for quite some time to get a hold of someone to let me know about the status of claim its now come to 30 days still no answer Claim Number: 109191 Have I been Duped, by there marketing

Very negative experience of their anti-theft protection scheme; clearly just a marketing scheme and they do not follow through. 20 April 23- Filed a claim 1 June 23- I sent an email to follow up as 30 business days had gone 12 June 23- Another attempt at contacting. All with no reply from kryptonite. My claim number is 109151; and have been bitterly disappointed by the lack of any progress with this. As if the whole farce continues; Kryptonite replies to this review asking for more details to follow up on the same day, but despite me giving this to them, absolutely no follow-up. Clearly Kryptonite would like to give the illusion of action but absolutely nothing is being done.

I raised a ticket with you over a YEAR AGO! If you ever get to it: #360417 Maybe in a couple of years?? Do not recommend, unless you're really into being ignored?

Both my wife’s bike and mine were stolen 2 months ago from a secured door garage and both of them were locked. We both submitted claims and neither one of us received any reply even after sending follow up emails. I guess this is just a marketing stunt and you don’t follow up on any of these claims from what I see in previous reviews. EDIT: Although it took some time for Kryptonite to reach us, we were eventually contacted by Sandra to assist with our claims. Sandra was very helpful and the issue was finally resolved. Thank you so much for your help Sandra!

I've had to raise another ticket (419667) because my previous ticket (404004) was deleted. It feels strange that I have to come on here to get a ticket looked at. Please can the Kryptonite team have a look at ticket 419667 and send out a replacement lock as they had promised.

Purchased a lock in April, the spring mechanism appears to have failed making it difficult to operate the lock. Raised a ticket #420205 with Kryptonite customer support a week ago, still no reply, the ticket informs me if I attempt to follow up on the progress of the query I will be sent to the back of the queue. This has left me effectively paralysed not knowing when if I will receive a reply? Update, Kryptonite has finally sent a replacement lock, thank you.

Is there any chance that anyone from kryptonite can get in touch with me regarding my unanswered claim?