KRYPTONITEReviews of kryptonitelock.com

Order No. 1761943272385 from October 31, 2025 I am writing this comment because I expect my issue to be handled immediately. I lost a key for my Kryptonite lock and ordered a replacement key from kryptonitelock.com. When someone orders a replacement key, it is obviously an urgent matter. However, after reading the reviews here, I have learned that shipping can take several months, sometimes even half a year, and that communication with the company is almost impossible. This is completely unacceptable. I need the replacement key now — waiting several months defeats the whole purpose of ordering one. In Europe, it is standard to receive order updates, shipping information, and tracking numbers. In this case, there has been no information at all since I placed the order.(except for the order confirmation) Therefore, I demand that my order be cancelled immediately and my payment refunded unless the key is shipped and delivered no later than November 12, 2025.

Even though one bike light stopped working after 1 year, there was no answer on the claim for 1 month, when I called they answered in under 3 minutes and they will send a replacement. Nice consumer service and I hope the new one will last longer.

I ordered a replacement key on August 20. One month later I asked for an update on the order. I received a response that the key would be sent the following week. No Key. Three more requests for status have gone unanswered. It is now 2 months since my order and no key, no update. Irresponsible customer service. (Conf. #: 1755693838510) Update: After posting this review on Trustpilot, I was finally contacted by Kryptonite, and they quickly sent me a replacement key and apologized for the delay. They also committed to refund my original payment, but I do not see that they followed through on this. In any case, I appreciate that Trustpilot provided a platform for getting this matter resolved. New Update: Kryptonite did credit me as promised. I missed it upon review of my statement. Thanks for the follow-through.

After aboiut 5 years service, my Kryptonite Evolution D-lock began to 'stick' when I attempted to lock / unlock it, with the key sticking at 90 degrees. I emailed details to Kryptonite customer services, and at their request sent on a photo of the lock, which I had registered on purchase. Kryptonite decided to replace the lock: I had expected them to arrange for it to be serviced. They sent a replacement from the USA to London within 48 hours. Excellent customer service,

Kryptonite Locks are hard as hell to breakthrough it took me over an hour to break through a kryptonite lock i was testing their locks well made lock.

The most klunky, difficult to lock bike lock I've ever encountered. Had it now for over a year and I have problems with it everyday. Time to get something more bicycle friendly and easier to use.

They are too lazy to even provide any instructions of how to mount the lock on your bike and instead just point you to their youtube page and expect you to go hunting for it. Haven't even used the lock and I don't like this company

I've been using a couple of Kryptonite locks for years — some for over 15 years — without any problems. Recently, I ordered additional keys for three locks through the Safe Key Program, and it only cost me €7! Three weeks later, I received six perfect keys in my german postbox. I really trust Kryptonite, even if customer communication isn't their strongest point. This program is awesome and yet another reason to recommend this high value products!