Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
257 reviews
Kristals CosmeticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kristals has unlocked the holistically healing power of gemstones to promote vibrant, radiant skin. For thousands of years, gemstones have been used for health and beauty around the world. Classical texts as well as astrological studies refer to the healing properties of gemstones and the positive influence of gems on the mind and body. Kristals takes this wisdom to a new level, bringing you concentrations of precious and semiprecious gemstones and metals known to create protective fields around the body and blending them with powerful botanicals, naturally effective herbal essences and oils, and the best scientific breakthroughs in skincare for every skin type.
Kristals Cosmetics (kristals.com) has 257 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
257 approved reviews, newest moderated first
I was surprised how easy it was to exchange products that I purchased online. Kristals team worked really efficiently with my request and I was able to get new products in a week after sending them my old products. 5 starts for customer support
By Dana L.
I love Kristals products however I feel really compassionate with other reviewers that mentioned poor customer service from this company. I was given a set of Kristals products as a gift and have to say-their products are amazing. They are extremely pricey but so worth the price tag. After a couple of months I bumped into a Kristals kiosk in Cancun and was shocked to find out how they actually market their products. Their salesperson was extremely rude and "tough". Ever since then I only shop on their website. Kristals product get 5 stars, their marketing and sales get 1, thus have to give them 4.
By alexa S.
Yes,It was a joy to find out about Kristals. I've tried multiple night creams within the last 10 years but non have worked so wll for me as Kristasl's did. But that was just the beginning. After using their night cream I've decided to try their Oil Free Hydrating Cream and it worked like a charm for me. I can definitely recommend this company.
By Louis R.
Great Holistic Skincare Brand. I am so happy to discover this gem. Its a must have for everyone who is trying to achieve a real holistic fashion of life.
By Tina H.
I've tried Kristals a couple of years ago and recently was visiting LA and stumbled upon Kristals products. Just like the last time I got Kristals Sapphire Set which includes this amazing lifting eye cream and it did not disappoint again. The only downside is the price point. You have to be ready to spend thousands on this skincare. But well worth it.
By Nicole K.
Great experience in Kristals cosmetics store last week. I was out with friends and one of sales representatives invited us to come in and check out their products. I was treated like a Queen.I did purchase a couple of their products and will update my review after a few weeks of using them. Hence 4 stars that might turn into 5
By Patty D.
Impressed with the company and impressed with the their products. i was visiting Miami on a business trip 2 weeks ago and visited Grand Opening of another Kristals store. Was very impressed with the occasion and management. Also got to try some of their products and heard great things about them. I took a few samples home and they turned out to be very potent.
By Theresa S.
Makes a great gift for you loved one. I gave Kristals Aventurine set to my spouse which consisted of 3 items. On top of that they offered a complimentary session with a cosmetologist in their store. Its been 2 months since then and my wife is extremely happy with these products. Heard only good things from her about this brand.
By Vilma S.
