Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
213 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1946, people have trusted Koorsen to protect their businesses and homes. From our knowledgeable sales people to our highly trained technicians, we have been committed to providing complete fire protection and security solutions that don’t just protect buildings—but protect lives too.
Koorsen Fire & Security (koorsen.com) has 213 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
213 approved reviews, newest moderated first
Koorsen does a great job of responding to maintenance requests quickly. They always make sure we are in compliance with local fire inspection requirements. Thank you for your trusted service and knowledgeable staff.
By Morris, King & Hodge, P.
Good installation, sometimes a little slow to respond to simpler items.
By Robert
They provide great customer service.
By Dan G.
Always great working with the field guys!
By David
Very professional and get things done on a timely manner. Also very prompt.
By St. John Neumann C.
I would highly recommend Koorsen.
By Chris S.
The workmen that came explained what they were doing and why. I was glad for this.
By Customer
I am the facility manager at a small, prek-8 grade, private school. Being displeased with our contracted monitoring company, we have begun looking around. Koorsen came in and provides our annual inspections, servicing and emergency repairs for sprinkler, smoke alarms and extinguishers. The tech crews that work on site are spot on. I really like working with them and they leave me feeling like I received a good value-added service. I would love to break contract and move my monitoring to them as well but there always appears to be this disconnect with corporate. It always seems to take 2-3 phone calls to get anything done with corporate. if you need a repair, same day or next. Want to discuss contracts or schedule annual inspections? 2-3 phone calls later your promised a call back. Its frustrating.
By Private School Facility M.
Response from Koorsen Fire & Security· Feb 15, 2017
Thank you for your feedback. We are sorry to hear that you've experienced issues while trying to reach Koorsen. We strive to ensure great customer service, and the fact that you have not received that is concerning. If possible, please email us at [email protected] with more details so we can share this message with the appropriate Koorsen location to ensure your experience is not repeated.
