DO NOT PREORDER ANY PRODUCTS WITH THEM.
DO NOT PREORDER ANY PRODUCTS WITH THEM. I placed and paid for my Pokémon First Partner Illustration Collection Series 2 preorder on April 10, 2026. More than four months later, on August 12, my order was simply canceled and refunded. So essentially, Kollect Korner held my money for four months while I waited for a product I reasonably believed I had secured, only to cancel the order long after the preorder was placed. Their explanation states that they experienced issues involving bot orders, chargebacks, Shopify withholding funds, legal expenses, shipping problems, and other operating costs. I understand that businesses can run into unexpected problems, but none of those issues are the customer's responsibility (it's actually easy and not expensive to implement counter measures for bots if you run a website). If a retailer accepts payment months in advance for a preorder, I expect them to properly manage those funds and actually fulfill the order. Had the order been canceled shortly after I placed it, I could have easily preordered the product somewhere else. Instead, I waited four months believing my order was secured and am now left trying to find the product after release. They included a $25 coupon with their apology, but after this experience I have absolutely no confidence in placing another preorder with them. I did receive a full refund, which I appreciate and want to make clear. However, a refund after holding a customer's money for four months does not make the overall experience acceptable. I would strongly recommend purchasing in-stock merchandise only, if anything, and avoiding preorders with Kollect Korner entirely.
By Jack