Kohl'sReviews of kohls.com

I have been shopping at Kohls for over 35 years! Love it when i get 30% off but when i go to the store EXPECTING to get my discount on a pair of Gloria Vanderbilt Shorts and guess what .... you can NO LONGER use discounts for this brand! Kohls has really gone downhill!

Kohl's - The $2.9 Billion Company That Will Nickle & Dime You. I am appalled at the lack of quality in Kohl's customer service. It used to be a company of good reputation, but I will never shop there again after my recent experience. I received a gift card as a wedding gift. My husband & I carefully selected the items we wanted online & realized that with adding a few more items we could get free shipping & also Kohl's Cash. So, we selected items from clearance for our cat. In total, we had about 6 or so items. These items were broken into 3 shipments & one pick-up order. We picked up the order with ease & ended up using a Kohl's cash I had received to purchase an additional item while at the pick-up. Then, we received 2 of the shipped orders right at our doorstep. However, a week went by without any news about our 3rd order. I checked the tracking and found out that the package was returned to sender due to location not being found. I was never notified of this change. (Problem #1) How can 2 packages find their way to our doorstep no problem & the 3rd just happens to not find it? (Problem #2) I contacted customer service, which was it's own ordeal of trying to track down am actual form of contact & a real human being. I finally managed to secure a messaging chat on their customer service website & spent nearly 2 hours trying to get a solution. (Problem #3) I explained the issue & my frustration & was told that I would receive a gift card in the mail for the same price as the missing items. I would then have to re-order the items. And contact customer service again (which is no easy feat) to ensure that I get the same prices as before. I literally would have to go to extra effort myself in order to resolve the mistake that their company made (Problem #4). Additionally...if the original order couldn't make it to my address in the first place, what assurance did I have that the gift card & the replacement order would arrive? Couldn't they be lost & returned to sender too? The customer service manager did not offer any valid reassurance for this legitimate concern. (Problem #5). As this was an issue caused by the company & not by an error of my own, I asked for additional compensation for my time, frustration, & difficulty. This request was made because I worked in customer service for 5 years & if something was wrong with someone's experience of the company I worked for, I would compensate them for their trouble. Common curtesy. I was flat out refused & told that if I wanted a full refund, I would have to return the other items I purchased. (Problem #6). I ended up having to end the conversation because I had an appointment to go to. Weeks later, I received the gift card in the mail. I was told by the customer service manager on the messaging chat online that I would receive a gift card with the amount of $12.52. However, attached to the gift card was a receipt stating that they kept $4.87 & only gave me $7.65 on the gift card. (Problem #7) The receipt explained that the reason for this reduction was because I used the Kohl's cash when I picked up the item in store that I ordered. At no point was I informed that this would impact my refund for their shipping error. (Problem #8). Isn't Kohl's cash an additional coupon that they give you on top of your order, for being a loyal customer? Why is it then being applied as a reduction to the gift card they are giving me to so-called resolve the issue that they created? That's just plain greedy & mean. (Problem #9). It's about a month since all this originally occurred. I don't know if I'll use the measly $7.65 gift card. What am I going to buy with that little, anyway? I can't even buy all the items I originally ordered & never received - which is the purpose of this gift card. I'm sure no one in the company will read this & nothing will be done to actually resolve this massive issue. But I honestly hope someone in the company reads it & knows that they ruined my experience with a lovely wedding gift I got for my wedding. Save yourselves time, effort, & grief. Save your money. Don't shop at Kohls.

i always loved shopping at Kohls, but lately i am reconsidering it. they send me these 30% coupon and then when i go to use, it does not apply. tried twice to do online shopping and was told it does not apply and i cancel my order. very, very frustrating.

I went to make a return at the Plainville, CT store and there had to be 25 people in mine with 1 person working. I waited 15 minutes and left. Apparently, Kohls thinks everyone has all the time in the world. I felt so bad for the lady working the desk. It is always like this at the Plainville store. For a Friday to have only 1 person working is ridiculous I'm done shopping in Plainville. Poor management with their service. However, the staff are super helpful when you can findsomeone to assist you.

Kohls is sizeist!! The exact same shirt, with the exact same original price, is on sale for $5 less for smaller sizes. But the Big and Tall sizes, which have the same original price are not on sale. Customer service, John, ID 19IE, was just argumentative, continued to speak over me, and speaks to you as if you are dumb. He even tried the whole “there is more fabric”. lol. If this is the case, then why aren’t the small shirts cheaper than the XL?? Over the years the manufacturers have decreased the sizing so that people are forced to buy bigger sizes. Then they charge more. Americans are not know for being svelt. Call me Karen, but this isn’t about the money; it’s the principle.

I have boycott you for your constant woke support and interracial commercials of white and black couples together as family. Your commercials are geared toward gaing black customers. However remember your profits come from majority of other than black customers. So I have been campaigning to strangers and alike to boycott your company and your radical views. I will never spend a penny at you stores or affiliations. Change or perrish and lose money.

I had 3 items in my cart total price 33 dollars. which included 8.95 for shipping ( which is not right since they advertise free store pickup ). when i tried to complete paying it wouldn't let me enter all of my debit card info. so i waited a few minutes tried again than the price on the clearance items in my cart had doubled. what a rip. won't order from them again

I have placed my last online order for free delivery when I have to wait 10 days for a delivery I can find plenty of places to order from and get it much faster. It’s not the first time it’s happened, but it will be the last