Kohl'sReviews of kohls.com

Kohls sent me a Visa card in place of my store card without asking me first. While shopping with this new kohls Visa card kohls stopped adding my rewards and kohls cash to the app despite me calling and alerting them to the problem. I lost a lot money in kohls cash, I tried calling but even customer service couldn’t add the kohls cash. Consequently, I am no longer a kohls customer after 16 years.

I applied for a credit card and waited for it. None showed up and then these a...holes hit me with a late fee because they did not provide me with a statement or anything else. I would not recommend anyone to deal with Capital One on behalf of Kohl's.

I have been a loyal, faithful, dedicated customer to Kohl's for over 3 decades. After my experience today, I don't think I will ever return. I am so upset that I cannot even type the details of my experience. My only hope in posting that such a loyal customer is so thoroughly disgusted is that someone who has the ability to fix this situation- not only for me, but for all potential customers that would try to purchase this item - is that someone who cares will contact me & fix it. For all customers.

I bought some clothes in Las Vegas Kohls last year. They wouldn't take my Mastercard or debit card so I ended up getting a Kohls credit card and a good discount. That discount was all eaten away by the time they finally took my payment. Turns out you have to send a certified cheque in American dollars. Pretty inconvenient and costly for this Canadian. I asked Kohls several times on the phone and in writing to delete my 0 balance account. They won't do that either. And now I'm getting their credit card applications which I also don't want. This is the worst company I have ever had to deal with. Happened Dec 23 2023 but can't put the date in.

I tried 8 times to make a payment in the automatic line. It wouldn't offer payment choices, wouldn't accept my acct number, or let me talk to customer service. Since Capital One has taken over its been problem after problem. I closed my Kohls acct today. Its like we are expected to do online payments and buying more and more. My kohl's store in Bloomington, IN has less and less inventory. Sad.... I wrote this review and waited and waited and waited for a code to send the review. Still waiting for code 30 min later. HMMM. Just got a code and Kohls won't accept it. Now I am blocked.

Terrible experience Kohls East Brunswick, NJ I recently visited Kohl’s to return an item but, unfortunately, had a very disappointing experience. I usually keep track of my receipts or use my phone number for purchases, but for some reason, for some reason neither option was used for this purchase this time. The cashier informed me that she needed to check with her manager to do a return without receipt , and that’s when Alonso R. came over. From the start, his attitude was dismissive. He immediately told me that without a receipt, they could not process the return. I explained that I likely purchased the item using Kohl’s Cash, to which he responded in a condescending manner, questioning whether I had "that much" Kohl’s Cash. I found this remark unnecessary and unprofessional, as I shop at Kohl’s frequently. He then went further, implying that I could have purchased the item years ago or even from another store. At that point, I felt like he was accusing me of dishonesty, which was both insulting and completely uncalled for. I told him that his remarks were disrespectful, especially toward a loyal customer. I even recalled seeing him before, previously overhearing him discussing his personal dissatisfaction with his job to another customer. Something about having a degree in IT working in NYC but the commute was too long and working here because it pays the bills. Like I said I go to this store a lot I do all my Amazon returns here. I also shop a lot at Amazon. I have always recommended Kohl’s to others not anymore. This experience has made me feel extremely uncomfortable I don’t think I will be returning to this location. The item I was trying to return was defective, not just an unwanted purchase. Alonso R.'s unprofessionalism and poor attitude reflect poorly on this store. If he is unhappy in his position, perhaps he should consider working elsewhere instead of taking his frustration out on customers. Very disappointed in this experience.

I will never try to purchase anything online again from kohls. Horrible experience and they have horrible customer service. I went online to make a purchase and everything went through and got a email confirmation. I think everything was great. Then went online to check my status and found out they cancelled my order. I call customer service and they said I am sorry I don’t know whey that happened that everything is in stock. So they send it back through and I put my cc info in and I think everything is good to go. Nope next day cancelled again. I call back they apologize and say I have no idea why that got cancelled let me transfer you to someone that can help. They get on the phone and they just say sorry you just have to go back on line and try again. Seriously horrible customer Service. Spend your money elsewhere.

Company is a Joke! We should shop on Amazon!!!!