Kohl'sReviews of kohls.com

Kohls is the absolute worst for online ordering. Items are rarely delivered within the window given at time of purchase. When you try to track them you the info is unavailable. And then you can be sure you'll receive at least one item thst you never ordered. It's happened multiple times to me. Never again.

Stole my money. I returned 200.09 worth of merchandise. They gave me a gift card and then canceled the gift card!!!

The quality and selection of clothes isn't what it used to be: synthetic fabrics, gaudy colors, extremely few stylish options...I can't find anything to wear that isn't "old lady office wear.". It's terrible. Same with shoes...all synthetic and cheaply made. Where is the nice jewelry? Can't even find a jewelry gift for someone. Sephora just takes up a huge space and most shoppers can get makeup elsewhere... stupid idea to have it there. And if you have a $$ off coupo... it's only good on very select items. No reason to shop there anymore.

I wish I can give them no stars for the kind of customer service they are providing. I have reached out multiple times to get my check back for the duplicate payment I made for the December month bill. Everytime the rep will say we have sent the check and not sure why you haven’t received. They keep saying we will send you an another check. Last time I spoke to one of the supervisor and they said oh the previous rep didn’t open a case that’s why check was never sent . So she opened a case and till now I haven’t received the check. First of all poor customer service and secondly the system should not be allowing any duplicate payments. I will never shop with them anymore.

I had a Kohl's store card for quite a few years now. It appears that Kohl's has sold my account to the Capital One Credit Card Company, without my knowledge or consent and without informing me about the terms of the Capital One Credit Card, which they force me to accept, but I will not. The problem is that I want to close my account with Kohl's. To do this, I need to see my latest statement from Kohl's, but I cannot. I called repeatedly and they are telling me that I don't have access to my Kohl's account anymore and that I need to contact Capital One... But I do not want to accept the Credit Card from Capiral One.... Catch 22, right? Kohl refuses to send me the statement so I can pay it off. I think I will take them to court, I have no other choice. I spent hours on the phone to try to solve this matter. The "customer representatives" who can barely speak English and are located all over the world from South-East Asia to Latin America, have no agency to solve anything. Most of the times, when I asked for a manager, they said that none is available and they all keep asking for my social security, date of birth, address and email... I am really scared for an identity breach after this experience. All thanks to Kohl's fraudulent practices. Interestingly, in trying to post a complaint with the Better Business Bureau (BBB) , my complaint was not posted. Apparently the BBB regards Kohl's as an BBB A+ company, which is absurd.

I ordered an item to be delivered to the store. The pick up at store process is not a safe and working. Anyone can walk in to the cubbies and grab a bag and walk on out. I ordered and item and it was gone. I did get my money back but the shoes order were on sale and now the price went up. I also used my Kohl cash for it. If o knew that the free delivery to store was this bad I wouldn’t have ordered. Glad it wasn’t something expensive.

I was so disappointed... I bought a table, 4 chairs and a bench on line. The bench was defective. We asked for the bench to be replaced but they informed us that they couldn't replace the bench only. We had to send everything back. Its been 3 month and it still has not been picked up and we have no refund yet.

Most employees don’t know what they are doing and have an attitude. They don’t have much help on front line either so it cause a long wait .