Kohl'sReviews of kohls.com

I’m pretty sure I am done shopping at Kohl’s. I just let $30 Kohl’s cash go to waste. I always forget to use it. They jack their prices up and offer Kohls cash to make up for the higher prices to keep getting people to come back and shop. Only reason I shop there is because of the convenience. Tired of the games they play with their “sales” and Kohl’s cash. I will drive further and go to Target. The Kohls cash should also be taken off AFTER the coupon is applied if you have one. Done playing games.

Service was not good

I have been a longtime Kohl’s customer and have never had the issues like I’ve had recently. I made some purchases last month and my daughter very graciously put them on her Kohl’s credit card. I have her paper bill that came in the mail, walked into our local Kohls with it to make the payment. Complaint #1: there is no longer a customer service desk at the front of the store. Amazon drop offs have been moved to the back of the store, which is fine, but now if you have a return or you want to make a credit card payment, you have to wait in the long line with everyone else making purchases. I waited 15 minutes. Complaint #2: the sales associate could not take my money because all I had was the paper billing statement for my daughter’s account and she claimed she had no way of knowing where to put the money. With the bill in front of her. Showing amount due. 😳 So after walking around, trying to figure out where customer service is at the Kohls store now, only to find out I had to wait in the long line with everybody else, then I still wasn’t able to pay the credit card bill. Very poor customer service Kohls. Very disappointed and frankly, I don’t plan to return.

I was in kohls today while I noticed months ago how your prices had gone up at the time it was buy one get one half off! Today I saw a top I wanted so I got two they were$29.99, it had a sign on it saying take an extra 20% off so I thought ok, got up there they were full price so I said something the lady goes oh you gotta use your charge, I bought them went back looked at the sign told another sales person it says nothing about having to put it on a charge this one says oh you gotta have a coupon well how do you get them oh the mail it to your house bunch of bs cause I’ve never gotten one! No wonder you guys are losing business you can never make up your mind what you’re doing! And I always loved when they’d say oh you saved this much money no I got it for what it was worth! Don’t think I’ll be shopping there anymore

I made an order on 02-09-26 with a gift card and it was cancelled for no reason. I called and they said they will return the Gift card by postal mail within 7 to 14 days. I did nt receive it till 03-02-26. I called again and they said they have initiated a flip only on my second call on 03-02-26 and it will take another 7 to 14 business days. Why would I wait for my gift card for more than a month and I am unable to make another purchase with it. I am unhappy with Kohls purchase/return.

Kolhs cashiers are very sweet and kind. Only because most are baby boomers and were raised right. The store products are way over charged. If you just compare prices you'll see, that's where that great little card comes in, buy now pay later. When I realized Interest was 30% I realized I don't really need anything I can't pay for. It's a joke, eventually you will be shut down. Good going Capitol one, you ruined convenience for alot of ppl.

THIS REVIEW IS ABOUT THE KOHL’S STORE IN RHINELANDER, WI. I walked into a CHECKOUT DISASTER: 20+ PEOPLE IN LINE, ONLY TWO CHECKERS WORKING. I had a hard deadline to pick up my husband. A customer ahead turned to me and said, “You’re going to wait awhile—been here 20 minutes already.” My response? “THANKS—THAT’S NOT GONNA HAPPEN.” And it didn’t. I EXPLODED—LOUDLY—ON A MANAGER OR HIGHER-UP standing near the line. Four excuses came flying, but after my outburst, SIX CHECKERS SUDDENLY APPEARED, including the manager. No one else in line said a word. No one left. But the staffing issue was clearly fixable—and wasn’t being addressed until someone raised hell. THIS IS WHAT HAPPENS WHEN THE 1% AND CORPORATE CEOS STUFF THEIR POCKETS WHILE STORES RUN ON SKELETON CREWS. Customers are treated like cattle, and frontline workers are left to absorb the fallout. Now for the one bright spot: I was assigned to BOB, a BOOMER CHECKER WHO WAS ABSOLUTELY FANTASTIC. Calm, efficient, professional—ONE OF THE BEST I’VE EVER ENCOUNTERED IN RETAIL. BOB DESERVES A RAISE AND A PROMOTION. He handled the chaos with grace and competence, and Kohl’s is lucky to have him. FIX YOUR STAFFING, KOHL’S. And protect employees like Bob who actually do the job right.

not sure why I'm even bothering to write a review for them. Just a sad experience overall