Kohl'sReviews of kohls.com

I bought a set of what was clearly labeled “sheet set”, king from the on-line site. Excited because it was half of prices listed elsewhere. They arrives as a “set” of 2 Pillowcases! Unbelievable! I rechecked the site to verify I hadn’t misread the description…No, definitely “sheet set”. Tried to return it via mail (return label etc.) Was told had to go to Kohl’s store…went to Kohl’s, was told rather nastily, that it was the wrong label, etc. etc. At that point I dug in my heels and …finally got a refund. Find another business to buy stuff at- one that knows how to describe their products!

My 79 y/o mother tried repeatedly to order pants at Kohls. They insisted that she could only pay with her Kohls card & said it was 'out of date'. Took a couple of hours on the phone where she struggled to understand the poor Indian agent & was repeatedly disconnected before card was updated. She again tried to place order then was told her phone # was 'outdated' & she must go to a store, to have a manager help her order. We drove 45 minutes to store where we spent over an hour with a very angry assis. manager, who had to struggle with India on the phone repeatedly handing phone to my mom to 'confirm' things and was disconnected 3 times. Manager insisted it was our fault for not having Kohls smart-phone-app and using Kohls card often enough to keep it active! We used to love Kohls. What's happened there? UPDATE: After all of this, WRONG ITEMS SENT. Drove to store AGAIN. KOHLS initially assured us that we could make returns but then refused to return our money and gave a 'giftcard' forcing us to spend at their store.

HOW DARE YOU SEND A USED, DIRTY, HORRIBLE PACKAGE TO SOMEONE WHO SPEND THIER OWN HARD EARNED $$$ ON SOMETHING NEW. MY STEAMER HAD WATER IN IT, WITH A DISGUSTING DIRTY MOP ATTACHED. CORD WAS WRAPPED BY THE PERSON WHO RETURNED IT AND KOHLS HAS THE BALLS TO RESHIP TO SOMEONE LIKE ME WHO PAID WITH THEIR HARD EARNED MONEY SHAME ON YOU KOHLS!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If I could give a negative star I would, I used to love kohls I bought all my clothes there, loved the styles. I don't know why I even go in the store anymore the clothes are horrific, I walk out empty handed every time, I can find nicer clothes at the thrift store. Who ever the buyers are need to find a new job, I'm surprised kohl's hasn't gone out of business by now. The only thing that keeps them open is probably bringing in soforia .very sad I'll be bringing my business elsewhere, probably the thrift stores because most stores like kohl's clothes are horrific.

Beware of this stores Gestapo trained security guards! Through an inadvertent mistake I was using a female fitting room. The fitting rooms are between men's clothing and women's clothing. The fitting rooms are not marked for women only. Store customer traffic was very light. Hardly anyone shopping. No other people were using fitting rooms. So I couldn't see that women were also using the same fitting rooms. There was a female attendant who was rehanging the shirts I tried on and rejected. She did not notify me that I was using a women's only fitting room. As I was in and out of the room I was using, trying on different shirts, a father and 2 daughters arrived. I was told this by a store manager after I came back to discuss the incident the day after it occurred. I never saw the girls. I saw a man standing outside the fitting rooms using his phone. He apparently complained about me using the fitting rooms while his daughters were. Again, I never saw any young girls or women while I was in and out of the fitting rooms. I finally found a suitable shirt. I started looking at ties. I had the shirt on one arm and hand around a hanging tie that I was examining and thinking of buying. A security guard accosted me. He told me I had to leave. I asked why? He said some customers complained about me. This was very surprising since I hadn't any interactions with other customers or attendants. I attempted to get him to explain the issue. He insisted that I leave the store without any explanation of why. I didn't argue with him. I just walked out as he followed me out! I must admit that I am not very happy. I am a Vietnam Veteran and this happened on the store's "Military Appreciation Day". I don’t feel very appreciated. I am requesting an apology, that the women’s fitting rooms be clearly marked "For Women Only", and that the rude security guard be fired or at least reprimanded and provided customer interaction training. If the guard had simply explained that I was using the wrong fitting rooms and told me where the Men's fitting rooms are, I would have gladly complied. I would also now be more forgiving. Again, when the guard accosted me, I had already finished using the fitting rooms!

On April 1 2023 I attempted to make my regular payment like do every month usely on the phone like I have for the past two years or so I would like to add that I have never been late on a payment always paid on time so on this attempt to make my April payment they were having phone problems so after two day of trying two reach someone without any luck I decided to call to one of the stores located here in Albuquerque NM I explained my issue and they gave me a different number other than the one I've been using over two years so I call and thank God I was able to reach someone only for them to tell me that they made changes and that they were no longer taking payments over the phone by debt card so this is the exact day my payment is due so I'm finding this out at the last possible moment ok and know it would of been nice to notify there customers of these changes because I'm a disabled woman that doesn't drive or have any means of transportation so I call my caregiving agency to see if they were able to find me a floater to take me the next day to make this payment which is know on the 4th of April making my payment late by no fault of my own so later that day I contacted kolhs again at the advice of one of the rrepresentative and I was told that he had did a reversal and removed the late fee and for me to check with in a couple of days to make sure it reflected on my account so I if course didn't get a chance to call back because I was notified that my son was a victim of a homicide on April 11 2023 so I'm just assuming that they took care of everything on there end and didn't give it a second thought so know that I was going to begin to make nays payment I noticed that my payment was still saying that I owed $50 when my payment has always been$29 a month and after I was told that after doing the reversal that it would also adjust my payment back to to normal so when I called them about come to find out that they never removed the late fees and this is why my payment for may stood at $50 like said before I'm a disabled woman on a fixed income and I can't afford any extra charges I'm having difficulty raising the money so that I could lay my child to rest so when I asked to speak with a supervisor I was hung up on disconnected or whatever was going on I could understand being disconnected once but 7 times these people hung up on me and finally after they gave me every excuse in the book about not having corporate number which is rediculous so after hours on the phone trying to reach a supervisor his response was the payment went higher because the payment was late but it wasn't late because of something that I did and because there employees failed to do there job on there end I got to suffer the extra payment when I'm struggling to raise the money for my son funeral and not even the supervisor cared enough to fix this situation so I'm going to have to take that extra money out of what I've managed to get together to pay them I can't believe this is how kolhs treats there customers and a good customer at that I will pay this account off how ever long it takes me and I will be closing my account and I will faithfully tell people what a heartless corporation kolhs us and I Know that anyone I know will no longer shop kolhs after this treatment that I indored you guys just lost a good loyal customer you guys should be ashamed of the way you treat your customers

Ordered several things. Only one was right color. Bracelet broken. Did not receive purse. Called; "earrings and purse not in stocks". Asked for refund and was told to "call next week". Called back for refund and was told order in transit. If do not receive, call back the next week. These are graduation gifts and that's not the problem; KHOLH'S CUSTOMER SERVICE DOESN'T CARE AND THOSE WHO STOCKED MY ORDERS DOESN'T EITHER. TO TALK TO KHOL'S COPERATE OR SOMEONE IN USA: APPEARS TO BE UNACCEPTABLE FOR THEIR COSTOMERS

If I could give NEGATIVE stars, I surely would. I placed an order for a rug on 3/11/23 that was expected to be delivered before the end of March. When it was time to delivery, UPS messed up the delivery because I was at a brand new address (despite that UPS had delivered other items to my address correctly, including other items from Kohl's.com!). UPS shipped my rug back to Kohl's. This is where Kohl's failed miserably to provide any kind of customer service. I was told I would have to wait until the confirmation went through on their end that they received the rug back, and then up to another 30 days to process the refund to my account. And I was the one that would have to keep following up with it. And I did. It took them several business days to process the return even though I literally received delivery confirmation emails from Kohl's as well as UPS that the item was "delivered" back to their warehouse! Then when I called back to ask for some kind of confirmation that the account would be credited, they would only tell me to keep checking my account and calling back, that they could do nothing. So on a more than weekly basis through the entire month of April, I had to check back, only to see and hear the same thing: the return had not been processed yet. Today, 5/2, they were actually able to finally confirm the return, however, noted that while the refund should have been processed on 4/29, it was not. Apologies from the supervisor I requested to speak with. I appreciate they are just trying to do their jobs, but their accents are thick and a little difficult to understand as well (every time I have called the Kohl's.com customer service number). All they could give me was a Reference number, and AGAIN, I am told it will take ANOTHER 7-14 business days to show on my account (hopefully), and then if I wanted credit back for the interest I was charged for the rug, as well as the credit back, surprise surprise: I need to call them back again.