Kohl'sReviews of kohls.com

I lost my card and they said it would take 4 - 6 weeks for a new one. Also, i tried to use my i.d. to make my purchase the clerk said it would not work but after further looking she said my account was active. I called on the phone and talked to someone for over 15 mins. still did not comprehend what i said. I asked to speak to another rep who could understand what i was saying. Already wasted enuf of my time so i hung up... i am taking KOHLs off my shopping list. The store reps are nice and helpful but forget trying to find out anything on the phone or on their CHAT totally worthless.

ABSOLUTELY DO NOT BUY ANYTHING MENS APT.BEEN WEARING THERE STRETCH TEES FIR 4 YEARS NO ISSUES.BOUGHT 12 FIR 20.00 A POP 1 WASH STARTED FALLING APART AND CUSTOMER SERVICE DID NOTHING THATS WHY I DO NOT RECOMMEND SHOPPING AT THESE FOREIGN OWNED STORES!!

Horrible experience in a store. Security ended up following me throughout the store. When I approached one and asked if there was a problem he responded to me no not yet and continued following me. When asked a manager about it on my way out their response was they follow people they suspect to be shoplifting. Didn’t realize I gave off a vibe I was a shoplifter. Never want to shop at kohl’s again after this.

Kohl's Online is TERRIBLE! I would give a zero if I could. They will not change or correct an online order, even if there is an error and even if it is within the 15 minutes allotted and clearly stated. You can't even go to the store to fix things, as they are unable to communicate with the online option. Will not deal with Kohl's ever again!

Simply put, Kohl's charge is handled by Capital One. After a dispute over a non received payment from a phone transaction, which I did make a double payment. The CS agent in another country said thank you and I was good until the next month. After almost 3 years of a perfect payment history, the agent closed account without my authorization. I didnt realize this until I attempted to make a purchase. Be aware people they are unscrupulous.

First opened up a cc account to get the 35% off. The girl at the counter didn't know what she was doing. I gave her the long code to put in, and she said it would take it off anyway, which it didn't. I could tell she was new and struggling a little but very sweet.I noticed it the next day and went up there to tell them I didn't get my 35% off. Rudely a lady in customer service said, how was she suppose to know I took out a card yesterday. She then called the manager and all of a sudden started acting "fake" nice. Then I had bought a Dominos gift card. I'm aware that they are not refundable but it's a different matter when they are selling cards that have a zero balance. We tried to use it and it had zero balance so I waited the 24 hours in case that was the problem and still no balance. I called Dominos, then I took it up to Kohls customer service and again the lady there was rude as soon as I started talking to her. Bleached blonde lady, very loud. She was awful. She said there was nothkng she could do right after i had called up there and explained the situation and them them telling me to come up there. She told me to go and call the number on the back which I had already done several times but I went outside to try again. As I was walking back in, the 3 were all playing with plastic guns and laughing and I heard that lady say, here she is... she was so unprofessional and rude, though I did get my money back, I will NEVER go to the Kohls on Preston hwy in louisville ky ever again. We also had a guy there who we thought was an employee, we are still not sure but I think he was, follow us around EVERYwhere asking personal questions. Being silly asking about kids, age, husband etc. It was very odd. My mom wanted to complain but i let it go. They all make you feel like a crook or something. Not inviting at all. The cashier didnt give me my 35% off because she is new, and buying a gift card that already is closed or zero balance is on the store, not yhe customer. And because someone is in a wheelchair doesn't make them a thief. All I can say is, Customer service at the Kohls in Hillview has some nasty people who need to get away from the public! I think there is one lady, the main one is cool, but the rest need to be fired

I called customer service and talked to Jennifer. I was trying to change my address. I had already tried on the app and it did not work, after she authenticated my information she told me she was going to send me a text message and then she could change my address. She could not get the text message to go through so she told me she could not help me. Jennifer then said well aren’t you going to just change over your address with the mail, like that’s any of her information she needed to help me . I said my account number is on my bill and I need the address changed .I asked to speak to a supervisor. after waiting on hold 20 minutes, she came back on the line and told me there was none available. I told her I would continue to wait because it’s needed to be resolved today. She came back on the line 10 minutes later and told me there was no supervisor available to talk to me, but she was chatting with one. I said I would continue to hold for that supervisor. I told her I was headed to the store to speak to a Physical manager in the store. At this point in time she told me there was nothing else you could do to help me and said I’m going to hang up on you now and she did .Kohls obviously needs to hire some competent help. I’ve been a customer for over 25 years and never had this issue before it was incredible

HORRIBLE experience on kohls.com. Glitch online, which I reported immediately after my transaction, resulted in me being charged for a $50 physical gift card which was mailed to me. I wanted an e-gift card, which I received and was also charged for. I was assured repeatedly that the physical gift card could be returned at a Kohl’s location, which WAS NOT TRUE. Hours spent online and in-person trying to get resolved with no success. NEVER SHOPPING AT KOHLS again.