Scam
Hi, please don't order from this site, it's total scam, order in July 14th, hasn't arrived yet. Emailed customer service, no answer. TOTAL SCAM.
By Barbie
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
588 reviews
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Koalajewelsbrand is listed under Jewelry & Watches.
Koalajewelsbrand (koalajewelsbrand.com) has 588 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
588 approved reviews, newest moderated first
Hi, please don't order from this site, it's total scam, order in July 14th, hasn't arrived yet. Emailed customer service, no answer. TOTAL SCAM.
By Barbie
Same as others wrong item arrived have contacted many time no response received
By Sue H.
I ordered a ring and when it came it was nothing like their picture. I complained and was told it was the lighting and it was the same ring its a joke. They gave me a 6.60 refund. When I asked if I ordered again would I get the ring I wanted they said no I would get the ring I received.the
By Lucy W.
Don’t buy from them. My first order was great. Next order earrings were damaged tried to get in touch for replacement or refund they don’t answer had yo get my bank to take it up. BE AWARE
By Sandra June W.
Major SCAM! Absolute joke of a company, brand and customer service. Ordered earnings that's a paint pallette and brush, it's been 4 weeks and eventually received a parcel today...with two wrong earrings!!! Completely different. They didn't even ship the correct item. No one replies after complaining and trying to get the correct order I paid for.
By Liza
Wish I had seen these reviews before buying from Koalajewelsbrand!! Just received one of three items ordered & despite description on website, this is not 925 sterling silver. Absolutely no marking whatsoever & looks & feels like something from an amusement arcade....rubbish.... buyers beware!!
By Helen S.
Ordered a necklace I received a different one which was broken, have been promised a replacement, despite lots of emails still not received it, I have now got my bank involved
By Janice M.
Big SCAM ring suppose to be silver is not irrated my finger have had to stop wearing it. Don't buy from this site.
By Susan C.