First time order
I ordered meds for the first time, during the holidays. Koala contacted my vet after New Year's day, and I promptly received my meds.
By Pat
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
136 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Koala Health is a pet health company focused on simplifying the healthcare experience for pet parents. We make it easy to shop for your pet's medications and health related products on our e-commerce website and we dispense and ship those products right to your doorstep. Please ask about our custom Pouch Packaging!
Koala Health (koala.health) has 136 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
136 approved reviews, newest moderated first
I ordered meds for the first time, during the holidays. Koala contacted my vet after New Year's day, and I promptly received my meds.
By Pat
Very easy to use
By Stacy G.
great service
By alvida F.
The ointment for my cat was delivered on time.He is doing really good, I also love the little scarve, they gave him.That was a very nice touch! 😊
By DARLENE R J.
Timely delivery of medication for our dog.
By Ana Maria A.
Best service ever! Always on time and excellent customer service.
By larissa C.
They have good customer service, which is required because Koala messes up so many orders. Their orders are often incorrect or take a long time to arrive. The are the worst e-commerce business I recall dealing with.
By Kris G.
I was able to easily adjust my auto ship order and the staff was so kind to apply a discount for me as well!
By Michol K.