Knotty KnickersReviews of knottyknickers.co

Well I knew better and still gave them business. Over a couple years ago when they first came about I was getting their subscription random service, till they all started falling apart after a few wears. Sadly loved their boxers so kept ordering those. Recently they advertised a sale of buy one get 2 free. I place an order for two pairs and it cost $50 which was a lot but I factored in the fact that I thought I was getting 6 pairs of underwear. They sent two and when questioned said they would send two more if I paid shipping. So they scammed me for shipping and yet still have yet to send them. I truly think this company is awful.

Much like most comments, my emails are being ignored. I was provided a partial credit for underwear that wasn't sized properly but the credit wasn't enough to replace the two pairs that didn't fit. I have not received a response from them since. It's disappointing because I thought that the boxers were a nice material, but after seeing so many reviews I'll be avoiding this company moving forward. As an aside, I also had the same issue that the items took a month to arrive because of items not being in stock.

This is a review of one-off purchases from Knotty Knickers, not their subscription (plenty of poor reviews on that available!). I've ordered from Knotty Knickers a few times over the years, in the hopes that they would improve over time but sadly they have not. Their underwear is sized really small and has very little stretch - I have to order 3 sizes above usual for these to fit! The quality of product is poor, a lot of loose threads and wonky stitching. For the price it is definitely not worth the money. On their website, Knotty Knickers claims to have a 14 day money back guarantee so that you can make sure you get the right fit - however, they will only offer store credit, and this will not apply to any offers or sale items, so calling it a 'money back guarantee' is just a lie. Further, when I contacted asking for a return/refund within the 14-day period, they ignored my email. On following up a week later, they replied agressively, claiming I 'missed' their email, forwarding a screenshot that showed they'd input my email address incorrectly. Further correspondence ended with them just resending generic, auto-generated responses and ignoring my questions/queries. Extremely poor customer service and unprofessional. Overall, would not recommend Knotty Knickers, even for one-off purchases. Low quality, poor customer service, and just a total rip-off.

DO NOT SHOP HERE - POOR CUSTOMER SERVICE. POORLY MADE ITEMS. REFUSED REFUND AND COMPANY DEMANDED ITEMS TO BE RETURNED, AND THEN REFUSED TO PAY TAXES. HAVE HAD A PAYPAL DISPUTE OPEN FOR WEEKS NOW. DO NOT WASTE YOUR TIME OR MONEY!!!!! SCAMMERS!

Awful - ordered several pairs in a size medium and only a couple fit. Some are too big and others too small. Offered credit note so ordered boxers in small (because originals were too big) and same design but different colours are all over the place. What's more is they recommend hand wash. Even the ones that fit look awful because of the cut. Don't waste your money. Cheap and nasty

I placed an order over a month ago,which still hasn't arrived. I have written numerous emails, they are consistently saying they're investigating where my package is. They sent tracking info which shows the parcel never reached the UK. They ask me to wait again and again. I don't believe that they've sent it atall after especially after I've read everyone's reviews here. Strongly suggest that people don't buy from this company. Update : after I told them I'd written an unfavourable review and attempted to recover payment. My parcel arrived as a royal mail 48hr tracked parcel sent from the UK.. With a UK return address!!! How did it take exactly 30 days for a tracked 48hr parcel to arrive? When tracking showed for a month that the royal mail had not received it? So I have my order but will never place another with this company.

Alas this company doesn’t do itself any favours. They are promoted as a UK based company, but they are based in Canada. I have no issue with that other than you have no idea at point of purchase your order will take a few weeks to arrive, and seeing all the other posts you think it’s a scam or con when they don’t arrive in a timely manner. So they need to be honest with people before purchase. Also people need to know if they thought they were supporting a small British business. However after my initial annoyance at the above my parcel finally arrived. And what I have received is pretty good quality, everything seems to be stitched well and material is soft. I ordered L and was worried about sizing but they are perfect. So I am happy to recommend based on the quality of product I received. If they could just up their game on the other issues and be honest with customers I think they would do much better.

Checked their size guide and ordered all in the same size. They all fit different and despite all being airamodal they were all different fabrics. Their "money back guarantee" is just a discount on reordering. Shipping took 10 days but had a royal mail 48hr delivery sticker on it. Their customer service rep, stephen, has been ignoring my emails for over a week.