KmmaltairlinesReviews of kmmaltairlines.com

Check in was fine but the seats on the plane were very uncomfortable, hard and upright. Refused permission to use toilet at the front of the plane as it meant going through the half dozen business seats area despite a queue (not surprisingly) at the rear.

Unmögliche Airline, Gepäck kommt nicht an, Hinweg wird Handgepäck akzeptiert Rückflug nicht

Terrible customer service. No way to contact head office apart from in person at the airport in Malta. Mixed up passengers names on the booking emails. Incompetent and conflicting customer service

Nous revenons d'un séjour à Malte via la compagnie Malta Airlines. S'agissant d'un vol régulier entre Paris et Malte, pour la communication avec des voyageurs présents dans l'avion majoritairement des touristes français, la langue utilisée était le Maltais et l'anglais. De ce fait, il paraît inconcevable que le personnel navigant ne s'adresse pas au moins aux voyageurs en langue française. Cela ajouté à la très mauvaise sonorisation dans l'avion nous n'avions donc aucune information. C'est lamentable comme service Client !!!

We booked return tickets for London - Malta. They charged luggages at the boarding desk in Malta and suggested it was the error on the UK side. We had no choice but to pay. There were more than 10 groups of passengers faced the same issue. They also double booked some seats...

Luggages get lost, flights are constantly delayed and customer service is nearly impossible to get. One star for decent food in business class.

Be EXTREMELY careful not to get confused about their fares and to make a mistake. They will charge you for EVERY little mistake. Never flying with them again. We flew for the first time with KM Malta Airlines and ran into a problem straight away. Never happened to us before. We had booked and paid for two 10kg bags (and brought only one) but their employee at the boarding gate informed us that we should have checked it in. He asked us to pay an extra 25€. As a reason he stated that the aircraft cabin was too full. Other airlines offer to check in your bags for free if the airplane is too full. Also, contrary to his claims, when everybody had boarded, the hand luggage compartment in our seating area was at least a third if not half EMPTY. We have pictures to show it. It would have easily fit our trolley. We booked our flights more than a month ago, and booked several flights in the meantime, so it may well be that we didn't remember every single detail. Neither during the online check-in, or on the boarding pass were we reminded to check in our bag. We did not assume it possible to be worse than RyanAir but even that company states clearly on the boarding pass what kind of luggage you booked and where it belongs. Also the e-mail with our boarding passes didn't arrive in our mailbox. Their fares are not very intuitive. We were expected to check in a cabin trolley (size and weight of what is usually hand luggage). Also the check-in process on mobile phones is not clear: we were shown that we had to complete 7 steps to check in, but the process was finished after three. The mail with our boarding passes didn't arrive. We took screenshots instead. We would have had no problem checking in the bag if we had gotten a reminder. We may well have mixed something up by no ill intent, but their employee didn't even give us a trace of the benefit of the doubt. He also didn't let us go back to the checked bag counter. Confusion and mistakes can happen to everybody, especially when flying with an new airline with non-intuitive fares for the first time. Their employee however showed not the tiniest shred of leniency at all. Asking for an extra fee when we had already paid seemed like a cash grab. It's not like we didn't pay for our bags, but we brought them to the wrong place due to travel troubles. We REALLY had BETTER experiences with low-cost carriers like Ryanair and Wizzair, NEVER had a problem with them, even with how bad their reputation is. KM Malta Airlines was our WORST experience so far, the company shows no goodwill at all. We also had several people with the same problem at our gate. Also we heard from other people that they charge 10-20€ for even just 1kg of extra weight in your luggage. What was supposed to be a nice end to our vacation left us with a bad memory. We even contacted customer support and showed them pictures of the half empty hand luggage storage. They acted nice and were sorry about our inconvenience. They made us send them our receipt of the extra fee but in the end confirmed that their employee acted correctly. It's probably supposed to be an "administrative cost" as their luggage handlers had to take our small trolley. The thing is, there would have been no extra work and "administration" involved if they just let us take our suitcase of board and store it in the half empty overhead storage. They chose to make themselves have extra "work" and charge us for it. We understand that it was a mix-up on our part but it would have been easily solved by showing some goodwill. Which they don't have. This was our FIRST time flying with KM Malta Airlines and it will be the LAST.

Our first flight with this airline and decided to go Business Class. We wish to report that we had nothing but first class treatment starting and finishing in the Lounge access. The arrangements and flight were without incidents and ran smoothly. I wish to comment on the meals...they were excellent and as good as any we have had on other airlines. We will recommend flying with you - especially in Business Class