kittysuppsReviews of kittysupps.com

Response from kittysupps· May 8, 2026

Hi Sheila, We understand why this experience was frustrating. If you submitted a cancellation request shortly after placing the order, we understand why you expected the shipment to be stopped before delivery. We also hear your concerns regarding the return and refund process after refusing the package. Customers should feel they have clear guidance and accessible options when trying to resolve order concerns. Once an order enters fulfillment processing there can sometimes be limitations on stopping shipment immediately, but we understand why the overall experience left a negative impression from your perspective. If you’d still like us to review the order and refund details more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysupps· May 6, 2026

Hi Mark, We understand why this experience has been frustrating, especially after receiving additional shipments you did not expect following your initial order. Customers should always feel fully informed about future orders and subscription settings. We also want to address your concern regarding the product itself. KittySupps Taurine is formulated as a taurine supplement for cats, and individual reactions or preferences can vary from pet to pet depending on smell, taste sensitivity, or dietary habits. While many cats take to it well, we understand that not every cat will respond the same way. We’d still appreciate the opportunity to review the account and order history more closely with you. Please feel free to email us at [email protected] so we can look into the subscription and shipment concerns from our side as well. Mariel from KittySupps

Response from kittysupps· May 2, 2026

Hi Michael, We’re very sorry to read this, and we completely understand how concerning and frustrating this experience has been for you. Seeing tracking that doesn’t update correctly and not receiving a promised refund is not acceptable, and we sincerely apologize for this. We want to be clear that we take concerns like this seriously. What you’ve described regarding the tracking and refund should not happen, and we understand why this has affected your trust. We would really appreciate the opportunity to review your case properly and make this right. Please email us at [email protected] with your order details and reference this review, and a senior member of our team will personally investigate your shipment and refund status to ensure this is resolved fairly. We also understand your concerns about product safety. Our products are used by many customers, but we respect how you’re feeling given this experience, and we take that seriously. We sincerely apologize again and hope you’ll allow us the chance to address this directly with you. Mariel from KittySupps

Response from kittysupps· Apr 30, 2026

Hi Jon Anderson, We’re truly sorry to read this, and we want to start by saying how sorry we are for your loss. We can’t imagine how difficult that time must have been, and the last thing you should have had to deal with is ongoing shipments and unanswered messages. We take full responsibility for the lack of response you experienced—this is not acceptable, and we understand your frustration. We want to resolve this immediately. Please email us at [email protected] with your details and reference this review, and we will personally ensure your subscription is fully canceled, all future shipments are stopped, and your case is reviewed without delay. We sincerely apologize again, and we will make this a priority. Mariel from KittySupps

Response from kittysupps· Apr 30, 2026

Hi Maureen, We’re very sorry to read this, and we completely understand how frustrating this experience has been. Being unable to get a response, receiving duplicate orders, and continuing to be sent shipments you did not request is not acceptable, and we sincerely apologize for this. We take full responsibility for the lack of communication—this should have been addressed much sooner, and we understand why this has led to serious concern and frustration on your end. We want to resolve this immediately. Please email us directly at [email protected] with your details and reference this review, and we will personally review your account, ensure your subscription is fully canceled, stop any further shipments, and go through your orders to make sure everything is handled properly. We understand that your trust has been affected, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to make this right. Mariel from KittySupps

Response from kittysupps· May 3, 2026

Hi Cyndy, We’re very sorry to read this, and we understand how concerning this experience has been for you. Hearing that your cat became unwell is especially worrying, and that’s not something we take lightly. If you noticed any unusual symptoms, stopping use and consulting your veterinarian was the right step. Your cat’s wellbeing always comes first. We also take your concerns about shipments and billing seriously. Being sent orders you didn’t intend to receive is not acceptable, and this wasn’t handled to the standard you should expect from us—we take responsibility for that. If you’re open to it, we’d like to personally review your account and make sure everything is resolved properly, including your subscription and any shipments. Please email [email protected] and reference this review, and we’ll take this on as a priority. Mariel from KittySupps

Response from kittysupps· Apr 26, 2026

Hi Elizabeth, We’re truly sorry for what you experienced, being asked to pay an additional shipping fee upon delivery is understandably frustrating, and we completely understand why this raised serious concerns. We want to be very clear that this is not the experience we intend for any of our customers. What you described may be related to how the local carrier handled the delivery, but that does not change the fact that you were put in an unfair position, and we take that seriously. We would really appreciate the chance to look into this properly for you and make this right. Please email us at [email protected] with your order details and a reference to this review, and we will review the situation personally, including the additional fee you were charged and work toward a fair resolution. We understand that trust has been affected here, and we don’t take that lightly. We genuinely hope to have the opportunity to address this for you directly. Mariel from KittySupps

Response from kittysupps· Apr 26, 2026

Hi Justin, We’re very sorry to read this, and we understand why you’re feeling frustrated and concerned. What you’ve described, being charged after believing you did not opt into a subscription, and receiving an order after cancellation should not leave you feeling this way, and we take that seriously. We want to be clear that our intention is always to be transparent about subscriptions and give customers full control over their account. That said, what matters most here is your experience, and it’s clear we fell short of what you expected. We would really appreciate the opportunity to review your case personally and make sure everything is handled properly. Please email us at [email protected] with your order details and reference this review, and a senior member of our team will go through your account step by step, confirming your cancellation, reviewing the charges, and making sure you are not left out of pocket. We understand that trust has been impacted here, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to resolve this directly with you. Mariel from KittySupps