KittenfyReviews of kittenfy.com

Present for daughter and she loves it

Receiving a prompt response to my email inquiring about purchasing a gift card.

Thank you ,lovely mugs for my fam !!

Anyone can make a mistake, it's how you deal with it that separates the excellent from the average. A very quick and bespoking process for both a sleep shirt and a mug and timely delivery, despite it being just a fortnight before Christmas. Unfortunately, a small spot of orange colour from one of the cats had bled onto the shirt sleeve; it wasn't a big deal really, but it just spoiled an otherwise lovely gift, making it look like a second. I emailed customer service and copy and pasted that onto their online contact form. I received a really lovely and contrite reply inside 36 hours that informed me the shirt had already been reprinted and they would do their level best to get it delivered in time for Christmas. It arrived just 3 days later and well in time. Brilliant (and amusing) comms and a first class recovery of a slightly tricky situation. Well done Team Kittenfy - I'm very happy to recommend your products as well as your customer service.

I had an exceptional experience with this company. To begin, the product is adorable. That almost goes without saying. I have four cats (a totally normal number if you ask me) and obviously each *needed* their own ornaments this year. Each ornament was both personalized by name and by likeness— something I found really hard to find elsewhere. They’re adorable, quality, and free from errors. But honestly that isn’t even what compelled me to write this review. I had tons of packages coming to my house this holiday season and in the shuffle, I wasn’t sure if I had received (or even completed my order) in the first place. So in my frantic rush to feline festiveness, I write a haphazard email. With no order number and the wrong email address, their customer support team STILL tracked down my order and got back to me promptly. It can be so sketchy buying things online these days and having a pleasant outcome absolutely tickled me. So if you’re in the market for purrrfect gifts- you’ve found the right spot!

Best experience ordering online I have had in awhile. Not only the product was great but the customer service was excellent. They handled an issue I had with shipping promptly and caring. Don’t see this much often anymore. Will continue to order, great gifts!

Received my order today and I am in love with the mug!!! Can't wait to give it to my daughter as a Valentine’s gift.

Ordered 2 mugs for Christmas. Arrived promptly and they were excellent quality and the recipients were delighted. The level of personalisation makes them a lovely quirky gift. I would recommend for quality and service.