Shipping fee omission
Shipped out promptly. Arrived in prefect condition. Wished that your website would have stated that surfboards would incur a shipping charge instead of specifying free shipping on orders over $100.
By John
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
34 reviews
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KiteLine Kiteboarding offers onilne sales of kitesurfing equipment worldwide. We carry gear from Cabrinha, F-One, Ozone, Naish, Slingshot, Nobile, Crazyfly and more. Free shipping and No Sales Tax. Since 1999.
KiteLine Kiteboarding (kite-line.com) has 34 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 3 reviews with 4 stars · Clear filters
Shipped out promptly. Arrived in prefect condition. Wished that your website would have stated that surfboards would incur a shipping charge instead of specifying free shipping on orders over $100.
By John
The sales team was quick to reply and follow up on email questions which was appreciated. However, I was surprised that the website product pages were not able to show out-of-stock and that stocking issues had to be communicated through post-sale email.
By Mac
Response from KiteLine Kiteboarding· Jun 22, 2020
Hi Mac. I'm glad we were able to reply and follow up on your questions quickly. Regarding the online "in stock" issue it's unfortunately a difficult part of the business to keep current. Since we ship directly from so many vendor's warehouses it's hard to continually link their inventory into our system. We are trying to get better at it, but nothing is perfect in the e-commerce world.
Took some time to get a response, but once we were talking I bought two sails, a board and a harness. Super quick delivery and great prices. Jan
By Jan H.
Response from KiteLine Kiteboarding· May 19, 2020
Hi Jan. Thanks for the review. Sorry for the delayed response...definitely not like me. Generally the phone is glued to my side :). I'll be here next time for ya. Cheers, Michael