Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
28 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you are looking to upgrade or renovate your kitchen, you couldn't be in a better place! We offer kitchen sinks, faucets, cabinetry, appliances, dining furniture, refrigeration, commercial restaurant equipment, and more.
Kitchen Oasis (kitchenoasis.com) has 28 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 9 reviews with 1 star · Clear filters
Once I saw the $60 flat rate for shipping, I left the basket and searched another site. They emailed me and offered me free shipping, but the code they sent didn't provide free shipping. Then they blew up my phone telling me "last chance". Don't try to fool me; $60 to ship 2 forks and 2 spoons is 2 much.
By David F.
Terrible transaction. Terrible communication. Stay clear
By Delong Home I.
I ordered a range hood from them. After 6+ weeks of waiting, they say I need to pay extra for shipping, which I do. I get the hood, and unfortunately don't open the box until it is ready to be installed a few months later. Turns out they sent me the complete wrong item, and the item listed on the packing slip is different than what was in the box as well. They refuse a return.
By AP
Worst experience I’ve had dealing with a retail company. Their communication regarding my order was awful. Still waiting to get a response regarding my request for a partial refund since only part of my order shipped. Do not order from this company. Highly suspicious.
By Ashley E.
I have no choice but to give one star but I would give ZERO stars. I ordered a hood from them and after almost 2 months of waiting for the hood to ship, they tell me that I need to pay an extra $150 for the shipping since it was coming from a 3rd party. This was never quoted to us nor was it included in the cart before we finalized the order. I have never ever had a company ask for additional shipping right before they are suppose to ship the item.
By Nancy B.
I ordered a range hood that they "had in stock". I paid for it and waited a couple of weeks, then for an email saying they had to back order it. This company sucks. Don't use them.
By customer
I purchased a range hood that was listed in stock. Two days before the delivery date, I received an email that it was out of stock and expected in stock nearly a month later. Very dishonest.
By Heather E.
Response from Kitchen Oasis· May 6, 2024
We apologize for any inconvenience and disappointment caused by the situation you experienced with your range hood order. It's certainly not our intention to mislead our customers or provide inaccurate information about product availability. We understand how frustrating it must have been to receive a notification about the item being out of stock so close to the scheduled delivery date. This falls short of the level of service we strive to provide, and we sincerely apologize for any inconvenience this may have caused you. We are actively reviewing our inventory management and communication processes to prevent similar occurrences in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If there's anything we can do to assist you further or if you have any concerns, please don't hesitate to reach out to us directly. We're committed to ensuring your satisfaction and regaining your trust. Thank you for your understanding, and we apologize once again for the inconvenience. We look forward to the opportunity to serve you better in the future.
Shipping took forever when I paid for expedited
By cody
