Just the single most responsive company…
Just the single most responsive company I have dealt with.
By Consumer
Response from KITBRIX· Sep 28, 2023
Thank you so much for your kind review, apologies our reply here is a little late.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
236 reviews
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KitBrix. One Bag for All Sports. Organise and Protect.
KITBRIX (kitbrix.com) has 236 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
236 approved reviews, newest moderated first
Just the single most responsive company I have dealt with.
By Consumer
Response from KITBRIX· Sep 28, 2023
Thank you so much for your kind review, apologies our reply here is a little late.
Had to contact customer services over a small issue and to say they were helpful is an understatement!! By far the best customer service I have ever dealt with. Matter resolved immediately and without fuss. Brilliant company with great kit.
By Smoke E.
Response from KITBRIX· Aug 21, 2023
Thank you so much for your fantastic review, we do pride ourselves on response and resolution for our customers. Thanks again, we hope you continue to use your bags for many years to come
Bags are relatively heavy, VERY hard to use zips, nowhere near as big as I thought they would be so limited use. In fact not using them, nowhere to put a mug, no room for eg a Dry Robe. Wish I'd kept the packaging. Looked good and was going to recommend to our 1200+ user group
By VTF
Response from KITBRIX· Oct 2, 2023
We are so sorry that you are disappointed with your bag. Of course, we do pride ourselves on quality and usefulness, and for our products absolutely being fit for purpose. We do try hard to be generic, combining sizing with functionality and research into optimum kit fit, whatever the sport or activity. We do have team members that fit a KitBrix poncho, a pair of running shoes and a 900ml water bottle inside. With the addition of being able to fit keys, spare shorts and other bits and pieces in the zipped internal and external compartments. I am sorry that the product does not meet your expectations, but we are transparent with sizing and capacity details on our website. We do hope that you will decide to use your bag and that it brings many years of use.
Great product, used for car emergency bag as recommended by Jon Gadget YouTube channel.
By Phil
Response from KITBRIX· Sep 28, 2023
Thank you so much for your kind review, we will be sure to check that out!
Good service and quality product
By Mark H.
Response from KITBRIX· Sep 28, 2023
Thank you so much for your review.
Excellent dry bags and a generous level of kit offered FOC as part of the deal when signing up to British Cycling. The kit does seem to be very good quality.
By Jérôme Le F.
Response from KITBRIX· Aug 8, 2023
Thank you for your review, we hope you enjoy using your Pokit!
Got my Kitbrix bag free with my British cycling membership and have used it loads already on my daily commute by bicycle. Well made and very spacious. Highly recommended
By tim
Response from KITBRIX· Aug 7, 2023
Thank you for your review, we are pleased to hear that you love your bag!
Fast delivery, excellent product
By Ben
Response from KITBRIX· Jul 31, 2023
Thank you so much for your review, we hope you enjoy using your Kitbrix!