Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
236 reviews
KITBRIXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KitBrix. One Bag for All Sports. Organise and Protect.
KITBRIX (kitbrix.com) has 236 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
236 approved reviews, newest moderated first
The tote bag we ordered was delivered promptly and was packed well. My wife loves it. The blue colour looks good. The protective base is a great innovation. No more soggy bag bottom
By Jeremy P.
Response from KITBRIX· Jun 24, 2024
Thank you so much for your kind review, we hope you love using your new ToteBrix!
I had seen this when it first came out, wanted one but I really do have enough bags already! Then they released it in blue, and I couldn’t resist any more. I love it! Plenty of room and the robust base is perfect!
By Sarah
Response from KITBRIX· Jun 24, 2024
We are so pleased you couldn't resist and ordered the Blue ToteBrix!! Thank you for your kind review!
Great product, great service and quick delivery
By Jon D.
Response from KITBRIX· Jun 14, 2024
Thank you so much for your kind review!
Great products. Unique & colourful. Well put together & practical. Chatted with them at shows & they're friendly & helpful too without being pushy.
By Mrs B.
Response from KITBRIX· May 21, 2024
Thank you so much for your kind review, we are so glad to hear you like our products.
Good product that arrived speedily
By HUGO H.
Response from KITBRIX· Apr 29, 2024
Thank you so much for your kind review.
I purchased a Kitbrix bag via Amazon two years ago for my daily crossfit routine, and it has been my faithful companion ever since. Recently, however, the zipper on the bag gave out, causing me some concern. Thankfully, the exceptional customer service at Kitbrix quickly turned my worry into satisfaction. Upon reaching out to them and providing some necessary details, I was pleasantly surprised by the prompt and friendly assistance I received. The customer service representative was attentive, understanding, and efficient in handling my issue. Without hesitation, they arranged for a replacement bag to be sent to me. Receiving the new bag was a delight, and I couldn't be happier with the outcome. Not only did Kitbrix resolve my problem swiftly, but they also did so with a level of care and professionalism that exceeded my expectations. I highly recommend Kitbrix to anyone in search of quality products backed by exceptional customer service. Thank you, Kitbrix, for your outstanding support and for standing behind your products. You've earned a loyal customer in me.
By Thimo D.
Response from KITBRIX· Apr 29, 2024
Thank you so much for your kind review. We are delighted to hear that you love your KitBrix bag, and that your issue was dealt with promptly and with a positive outcome!
The bag looks good. You are unable to carry it as a rucksack as it only comes with 1 strap. I have contacted the company to ask about obtaining 2nd strap, which with a bad that cost you £100 does not seem unreasonable. They came back with the most unhelpful answerof simple: "NO, you need to buy another bag!!" However, wneh my boyfriend contacted them they sold hom a strap. But not without arguing. It is dissapointing that one must go and argue to obtain something, while if you are just a regular customer, all you hear is an unhelpful NO.
By Ania C.
Response from KITBRIX· Mar 26, 2024
Dear Ania. We are so very sorry to hear of your recent experience with our Customer Service Team. The response that you received was not a standard response that we would expect you to receive. It is correct that the bag does only come with one strap, and that with the purchase of two bags, they can then be zipped together, and can be worn as a backpack. However, you should have been given the option of buying a spare strap to allow you to carry one bag as a backpack. We are disappointed that this option was not offered to you, and with the response that you received. We sincerely apologise for this. We have tried reaching out via email, in the hope that we can rectify this situation. Team Kitbrix
Great product
By Colchester C.
Response from KITBRIX· Mar 25, 2024
Thank you so much for your review, we hope you enjoy using your Kitbrix bags!
