KingSizeReviews of kingsizedirect.com

I was told I would not be charged a return fee for exchanging an item for the same item just a different size. I saw on my credit card statement that I was charged a fee. I just got off the phone with their customer service. I was told there was a notation on my account from when I called to initiate the exchange, stating that I was made aware there would be a fee for the exchange and I agreed to it. I was lied to and I was robbed. Damn sure should have checked out the company reviews BEFORE I did business with them. DO NOT do business with this company.

Ordered 2 t-shirts and received 1 but the other was back-ordered and then cancelled by KingSize. Was given a code to order something else within 4 days but when I tried to use the code I was told it can only be applied to full price items. Everything on the site is on sale, so it is impossible to use. Called ordering sales people and spent 15 minutes explaining how code isn't working. I had to give him the order # 3 times before he was able to help us. Maybe he was distracted by his children we could hear in the background. Anything we would have saved with the code was less than the shipping they charged us for a replacement shirt that they were "so sorry" they could not send us.

Ordered a fleece lined jacket but got a lightweight one.(Cheaper value) My husband decided to keep it because weather was not cold. My invoice reflects lightweight but jacket came with 2 labels. Botton one was exactly the jacket I ordered then lightweight jacket label slapped on top. Wrong jacket even had a label tag saying fleece lined(not). I sent photos of double label and fleece lined tag, called customer service, messenger, chat. I proposed a simple price adjustment. No dice. All they say is "RETURN!" which online reviews say is not that effective either. Also contacted corporate office-no response. I never heard of a company where customer service cannot really help.

I purchased a 5xl hoodie. The hoodie fit great, but the hood was the size of a child's head. I then gave them a second chance, because I wanted to give them the benefit of the doubt. So I purchased a Boulder Creek winter coat. The coat fit, the hood was a decent size, but the arms were extremely short. Never again will this company receive my business.

STILL WAITING ON ONE T-SHIRT ! THEY CHARGE YOU FOR FREE SHIPPING ! MY ADVICE IS TO NOT DO BUSINESS WITH THIS COMPANY AND REPORT ANY PROBLEMS TO THE (BETTER BUSINESS BURIAL) ALSO TO YOUR LOCAL "STATE ATTORNEY GENERAL" AND THE UNITED STATES ATTORNEY GENERAL (MERRICK GARLAND) ! ALSO CLOSE AND CHANGE ACCOUNTS TO STOP ANY UNSOLICITED CHARGES TO YOUR ACCOUNT FROM THIS COMPANY !

This is the worst company I’ve ever dealt with. No free shipping on an order of 265 dollars. Nothing fit right. Restocking fee. Tried refunding me with a gift card. Tried to charge me a monthly membership fee. Beware don’t ever order from them!!

My fiancé ordered some items for me for Christmas and when the order didn’t arrive, she decided to find out what had happened. She checked and found that the order hadn’t been processed, yet the payment was still pending. She contacted customer service to find that someone at our current address, had an outstanding balance. In conclusion, this company will hold you responsible for someone else’s debt. So now the items won’t be processed until we get this figured out. We would prefer a full refund and we would 10 out of 10, WOULD NOT RECOMMEND!

Don’t waste you time or money. I ordered a coat, twenty dollars for shipping . Ok I was looking for a coat that would fit. I saw comments on the coat and they said the coat ran a bit small. So I ordered a size up. Got the coat and it was huge, Called to order a different size, on hold for a half hour, finally got a person I couldn’t understand. After some time I asked about the sizing, was put on hold and eventually disconnected. Called back, another 25 minutes, another person that was hard to understand. Ordered the new coat, requested a tall size. I looked at the email and it didn’t show Tall, called back a third time, another half hour. They said it was an error and they fixed it. Then the fun began, trying to return the oversized coat. They said they emailed a number I needed to return it. Never received the email. Called and was transferred to someone in Texas. She couldn’t get on her system, she said she tried 22 times. She told me to call back in a half hour because she was about to be off for the night. I called back and got someone else, she put everything together finally. I told her the new coat was on sale now, I paid $81 it’s now $64, she couldn’t give me a credit and then changed an additional $11 bucks for handling! I’m now $31.00 into shipping and handling! Then she starts trying to upsell me. Offering discounts on stuff I don’t want. What a nightmare trying to deal with this place. Whatever you do, don’t give then your email, you’ll start getting dozens of spam emails! I’ll never deal with king size again! This coat is sold as a parka, I’d freeze if I used it on a Wisconsin winter day!