King & Fifth Supply IncReviews of kingandfifth.com

Horrible service. The exchange process has been awful. Their online exchange system didn’t work so they said we could do it by email. So many emails back and forth, and I’ve given them all the details up front. They’ve had my returned hats for over a week and finally sent out the new ones today. No offer to expedite things at all. There’s no reason for it to take nearly a month to get a couple of in stock hats.

Customer service is a joke. I ordered a black cap and was sent a green one. I contacted customer service and they told to start an exchange or refund. 2 problems with that. They don't have the cap I wanted in stock anymore and they are charging me for return shipping for an issue they created. Why am I being held responsible to fix their mistake?

4 days and usps still hasn't received the hat. Support non existent after trying to reach out for an update, no response. May have to contact my credit card company at this point. Update (7/6/26) Package says delivered but no package has arrived. Upon checking my ring camera no packages have arrived. update 7/6/26 After multiple emails with support and calls to usps I was able to obtain my package. Ill leave it at 4 stars for the hassle and constant need to reach out. Final Update 7/9/26 Support refunded my shipping cost as a nice gesture. Support at this company is fantastic. I wish they used ups or fedex, as usps is nightmare. But that isnt their fault. I will leave my original review up as a testament to how great they solve issues. I updated to 5 stars.

I am very happy to report, that King and Fifth was very easy to work with on my recent return. I had ordered the wrong size cap, but their customer care team helped me work through some glitches and get the correct size to me. I am very happy to have a cap that isn't made for a super high crowned head.

They make great hats that fit very well. The service and delivery has also always been very prompt

A friend was wearing one of your hats, and I really liked it, so I asked where he purchased it and he sent me the link to your website. And that's where my problems first started, because I liked too many of your hats and couldn't decide on which one I should purchase first, so I opted for 3 varieties, and I am overwhelmingly pleased with my new hats.

Being in Canada, shipping takes especially long, order was placed late Wednesday evening and the hats weren’t shipped till the following Monday. I take a hat size of 7 1/4”, so according to their hat sizing chart, I need a size Large, well, the hats were too big and now look like the farmer style they mock in their ads. The hat profile is not much if any lower than your average hat. I will see this summer if the non staining sweat ring they boost about is really true, the fabric will be put through the test! As for not, my opinion is, nothing special about these hats!

King & Fifth has incredible products and affordable prices and great service. My family has purchased dozens of hats from King & Fifth. We all need a larger hat and we have always been happy with the products we have received and tell everyone we can about how good they are.