Customer service is incompetent and…
Customer service is incompetent and can’t read.
By Daniel S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
392 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.
Kindlytoys (kindlytoys.com) has 392 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
392 approved reviews, newest moderated first
Customer service is incompetent and can’t read.
By Daniel S.
Well made product.
By Tammy
Never received item, have ordered twice…
By Lori F.
Loved the product just wished there were more updates on when the product would arrive. I received 2 items real quick but was never sure if the other 2 were coming. I called and get the update just wish I would have gotten a few text updates.
By Cindy
The puzzle was beautifully crafted and inscribed. The delivery was prompt. It was a classic piece at a fair price.
By James M.
We ordered a gift for a nephew and had it shipped. The shipping tracking disappeared after a few days later. The recipient didn't receive the gift. We tried to track the package but there was no longer a tracking or oder number on their site and the order was gone- yet we had already been charged. We complained to the credit card company, who put a hold on the charge to investigate... THEN KindlyToys managed to ship a broken, unrecognizable piece of junk to our nephew- who threw it out. Because an item (of any quality or junk) was actually shipped and received, we had to pay for it. I will NEVER shop with this organization again.
By Scott R.
Our one year old wanted to play with her busy board with her name on it right away! We had to stop her at her party so she would open her other presents. It seems to be very sturdy. It’s a winner!
By May R.
Was given inaccurate updates and quality is very poor
By M D.