Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
147 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KimWigs.com provides human hair wigs, lace wigs, celebrity wigs and African American wigs with high quality. All of our hair products have been through strict inspections in every design and produce process to ensure the superior hair quality.
Kimwigs (kimwigs.com) has 147 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
147 approved reviews, newest moderated first
THIS COMPANY WILL SCAM YOU - THEY TAKE YOUR MONEY AND EVEN IF YOU MANAGE TO GET YOUR ORDER - MINE HAS BEEN ON ORDER FOR 3 MONTHS AND IVE NOT RECEIVED ANYTHING OR NO MONEY THEY KEEP STALLING IN EVERY WAY - DISGUSTING WAY TO TREAT AN HONEST CUSTOMER
By Jennette W.
Do not purchase from this company, ever!!! The product took over a month to get here and was an unusable excuse for a wig. The website offers a return form however you cannot obtain a required RMA number from the company to submit it. Correspondence via email finally offered a return with the cost of shipping $50, and international charges that were not disclosed. This scam outfit will be quick to take your order and process your payment but don't expect anything else. Only hope my personal information is safe.
By Gert N Paul T.
Bad, Bad!! Not sure what type of material. Description says human hair, not so. I ordered the wig online, received it very disappointed. Decided to return for a refund. Sent an email about my return, want a refund. Boxed using LA address on package. Was told by person on email not correct address needed to return to China's address. I only knew about China when I planned to return the wig. Informed person I was using LA address. Since this was a back and forth on email decided to dispute this transaction with credit card co. I got my refund. This was leading to a rip off, I got my refund, shipped package to LA to address on package. Never, Never again!!
By Mary W.
I can’t believe these people take money from people with cancer. Seriously I just got taken for 2 hundred and I wish I had done my homework. The wig looks nothing like the pic and I’m sure it’s not even human hair. There is no return address, no way to get your money back. Don’t make the same mistake as me.
By Kara
I purchased a wig for my sister who is sick and losing her hair. It was terrible. Wouldn't give phone number or address. Wanted $50.00 return fee and you pay shipping and insisted on a pic of the wig. Called the Kimwigs number I found it was here in the in the US told they stole their name and they are located in China a rip off company. Ewsre never order from company that has no phone number or address other app.
By Joan M.
I ordered a wig from kimwigs and it went through fine.(the payment that is) Then I decided to look again because their prices were so good. I ordered a couple more and then they became suspicious of me and my order would not go through. I tried different credit card and it just came up order fail. Even the first one I ordered came back and said order failed. Well a month later I have a hundred six dollar charge on my statement from kimwigs. I emailed them and said I wanted it refunded. They emailed me back and said it didn’t go through copied me the “order failed” statement and said they wished I would check first. I have to go and dispute my charge with my credit card. I will eventually get my money back. But what a hassle. I don’t recommend this company.
By Judy S.
DO NOT Purchase ANYTHING from this FAKE Company. I received my item, looked nothing like the picture. When I contacted the company for return RMA number all they wanted was pictures of the item and then silence from the company. STAY AWAY
By Teresa E.
Shocking! Wig does not resemble picture, neither in length, fit or quality. Couldn’t be worn. Despite emailing, refund not offered.
By Maureen P.
