Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
167 reviews
Kiky FloristSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kiky Florist is listed under Home & Garden Services.
Kiky Florist (kikyflorist.com) has 167 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
167 approved reviews, newest moderated first
Good Communication
By Linda T.
Response from Kiky Florist· Sep 20, 2026
Dear Linda, Thank you so much for the 5-star rating! Clear and prompt communication is always our priority, and we are glad it made a difference. We would love to know your thoughts on how the flowers arrived and how the delivery went! Best regards,
Patrick was great to work with. Very helpful!
By Barbara
Response from Kiky Florist· Sep 20, 2026
Dear Barbara, Thank you for your fantastic feedback! Patrick will be so pleased to hear your kind words about his support. We hope the floral arrangement made a lovely impression, and we look forward to delivering for you again! Best regards,
Absolutely not! After placing an order on Monday for a sympathy arrangement that was to be delivered the same day, there was no communication that there was an issue or most importantly a phone call to make me aware! Funeral services pass and randomly I get an email the order has been cancelled 3 days later! Just don’t if you’re even considering it!!
By Rebecca G.
Response from Kiky Florist· Sep 21, 2026
Dear Rebecca, We would like to address your review regarding the Summer Twilight Blooms order. Holding customer funds or leaving orders on hold is never our policy, especially for sensitive memorial services. In this case, our system processed an immediate cancellation and sent an automated cancellation notice to your email as soon as fulfillment could not proceed. Because the order was dropped promptly, the payment authorization was completely voided on our billing system on the spot, and no permanent charge was ever taken from your card. Your financial institution will clear the pending authorization hold following their standard clearing window. Best regards,
Ordered flowers for my mother-in-law's birthday. No flowers, no notice until I sent a follow up at the end of the day. My mother-in-law got nothing and I got a tepid apology and promise of a refund. I will NEVER use again and recommend others avoid. UPDATE: They read my review and responded saying the order was placed after the cutoff for the local florist, so they immediately canceled the order. I placed the order early in the day and NEVER HEARD FROM THEM. I only knew the order was canceled because _I_ reached out. My review stands. DO NOT USE.
By C H.
Response from Kiky Florist· Sep 20, 2026
Dear Chuck, We would like to clarify what occurred with your Fern Bloom Blooms order. This purchase had to be canceled because it was submitted past the operational cutoff time required by our local partner florist to execute a safe, same-day delivery. When same-day fulfillment is no longer feasible, our protocol is to cancel the order immediately rather than capture customer funds. Your payment authorization was fully voided on our billing system at the exact moment of cancellation, meaning no permanent charge was processed on our end. Any temporary pre-authorization hold will drop automatically in accordance with your bank's standard posting timeline. Best regards,
They failed to deliver, period. The most important day of my wife's life and they dropped the ball. My order was to be delivered today for her birthday and they screwed it up even after calling me to confirm when the order was supposed to be there and where it was going. I will never forget their name and will tell everyone not to use their services.
By Bryan E.
Response from Kiky Florist· Sep 20, 2026
Dear Bryan, We would like to clarify what occurred with your Briar Waltz Arrangement order. When our network determines that an arrangement cannot proceed for delivery, our strict procedure is to cancel the order immediately rather than leave the status open. Your payment authorization was fully voided on our billing system at the exact moment of cancellation, meaning no funds were permanently captured or retained by our company. Any temporary pre-authorization hold displayed on your banking statement will drop automatically according to your card issuer's standard release cycle. Best regards,
I think this company is a scam, or run by degenerates, if it’s a real company. After placing my order online, someone called me to go through the details and confirm the order, even pulled information for me from the funeral home…see my colleague had lost a baby, her first grandchild. After 12 minutes of over communication, this man wanted me to take a survey immediately without waiting for my order to be delivered successfully. I told him to send the link as I had to take an important call, he sent the link and insisted I stayed on the phone with him while I gave them a review, I declined and got off the phone. I would have taken the survey immediately but I noticed the suggestions to review on were the order, refund or delivery service, so I paused on it. While I was on the phone with my sister, this man called over 3 times and then proceeded to cancel my order. I called back immediately and he refused to give me a reason on the cancellation, then upon my insistence lied they do not service that funeral home anymore. I called out his lie because he had access to the funeral home earlier and gave me information I did NOT know about while bragging that was one of their partner funeral homes. Then he said it was because I did not pick up my phone, I asked why I’d need to do that for a next day delivery that had already been finalized on the website and over a 12minute call. He then proceeded to tell me he cancelled my order because I did NOT GIVE THEM A REVIEW! For an order that was placed 3hrs ago for the next day and had not been delivered?? I called a different number in the website and was being passed around by people with the same accent so I’m guessing this is a family business or a family asylum, because they did not debunk his reason for canceling my order! This business should be shut down if it’s real because they have NO business, servicing people who are dealing with grief. That is the most insane interaction or experience I have ever had!
By Pre
Response from Kiky Florist· Sep 21, 2026
Dear Preboye, We would like to clarify what occurred with your Spring Halo Bouquet order. Our representatives contact customers as a standard confirmation protocol to verify sensitive delivery logistics. The feedback link mentioned during the call pertains solely to customer service interactions; our process actively invites customers to update their review post-delivery to provide completely transparent feedback on the floral arrangement itself. The cancellation occurred strictly because our representative initially mapped the destination to a florist partner that was located too far away to safely service that funeral home. When it became clear that timely, safe delivery could not proceed, our system executed a cancellation the very same day. Your payment authorization was fully voided immediately on our billing platform, meaning zero funds were captured or held by our company. Any temporary pre-authorization hold drops automatically per your bank’s standard release schedule. Best regards,
Outstanding customer service!!
By Linda T.
Response from Kiky Florist· Sep 20, 2026
Dear Linda, Thank you so much for the fantastic 5-star review! We are thrilled to hear you received outstanding customer service. We would love to know how the fresh arrangement was received and how the delivery went! Best regards,
Patrick made sure my order was correct. Great customer service.
By Matthew A.
Response from Kiky Florist· Sep 20, 2026
Dear Matthew, Thank you for sharing your feedback! Patrick takes great pride in making sure every order detail is handled with care. We hope the fresh blooms made a lasting impression, and we can't wait to serve you again! Best regards,
