Kiehl'sReviews of kiehls.com

Use the the discount code "Jingle" save $20.00 see it deducted until final check out and it disappears and you are charged full price. 84% one star reviews speaks volumes about this companies commitment to customer service. I will never purchase another Kiehls product. It is a shame as I like many of there products.

fake online order syatem. i tried order online on kiehls.com. there is a discount for 20off for order over 65. however when you try to place order, it always shows your payment declined and let you contact your credit card. i was so confused, because it should not/ just normal shopping. so i tried another card. neither work and both are used often withour any problem. so i talked with my credit card customer service. You know what, there is NO ATTEMPT to make a charge on credit card side! Kiehls just faked up their website shopping system as well as its discount! I also talked to the kiehls customer service. And yes, not real help got from them as expected from them, except wasted my time. I tried again several days later. No lucky. Kiehls lost my trust, I don't think I will ever buy their product again, what i have been loved before. They have play the trick to me like a fool.

I will never, ever again buy anything directly through the Kiehl's website. The most appalling experience. I have contacted them 6 times now, 5 times by phone and once by email which they couldn't be bothered responding to - they have not once contacted me. My order was placed on 23rd November and nearly 3 weeks later I'm no closer to getting my items. Only after I contacted them yet again today was I advised they are out of stock of items (most specifically the Advent Calendar) that I was assured last Friday and again on Monday were all in stock. Kiehl's products are great but DO NOT buy directly from them.

This is the worst customer service I have ever received from a company. Their processes are so riddiulous. They have no escalation procedure for complaints. Their phone operatives add your notes to your pre existing complaints that go to a department to deal with. They say they have no other way of contacting that department to deal with your issues any quicker. And that department haven’t been back to me and I’ve been waiting for 2 weeks. My order is missing, and I was told I had to chase it with DPD myself before they would investigate it. Their phone systems keep you on hold for up to 20 minutes at a time. I’ve even been cut off twice after waiting for over15 minutes. All this for 2 (not cheap might I add) items. The products might be great but il look from alternatives from companies that care about their customers thanks.

Having made an online order on 23rd November and after having a nightmare with my delivery being sent back to Kiehl as a mistake by DPD and another customers parcel being delivered to my home I can honestly say it is the worst customer service I have ever experienced. Phoned and put on hold for 15 minutes and 12 minutes with still no answer. Online enquiry form filled on Saturday with still no response or email acknowledgement and also emailed today and again no acknowledgement. All I would like is my order delivered and to at least speak to someone about the issue. For a luxury product range the service does not match the brand at all

Dreadful customer service. It took from 23rd August to November 8th...11weeks...77 days in total to sort out a complaint about the effectiveness of a product and a subsequent replacement. Appalling. E mails were ineffective and they were totally unresponsive & dishonest in their contact with me.

Worst customer service imaginable. Ordered products a week ago, order for whatever unknown reason didn't complete but funds were allocated from bank anyway. After trying for 5 days to contact them via email and phone, often being hold for 2 hours I finally spoke to someone who advised 'I should have called straight away' said that as I had waited so long they would not honour the previous price and that I would not be required to purchase at full price.

BAD BAD BAD! VERY BAD customer service! Be Caution! Don’t buy from Kiehl.com. The system is messy up and customer service is terrible. I placed an order online last night. I received the transation details from PayPal already but didn’t receive the confirmation number from Kiehl. I tried to live chat with Kiehl agent to find out what happened. I was waiting for more than an hour, but still didn’t get any chance to talk to anyone from the company. This morning I just now called Kiehl’s customer service. The representative named “ Channel” was desultory. I explained my situation to her. She didn’t ask me any of my information, such as my name, my phone number, my email. Then she kept me waiting on phone without saying a word. I asked if she was still here, and she told she was pulling up the information. By the time, I was about to doubt if she was really doing so because she didn’t have any of my information to pull up. After she told me what she was doing, then she said that I will receive the confirmation number tomorrow. I questioned her why tomorrow, not now. I was feeling so shocked. Everything from this lady made me feel unusual. So I asked her if she could cancel my order because I don’t want to wait too long to get the confirmation number. She told me she couldn’t do anything because my order is pending, what I can do it to wait until tomorrow I get the confirmation number email. OMG!!!! I was kinda mad. I questioned her how she can surely say I will get my confirmation number tomorrow by email since she didn’t have my information. I asked she to told what I ordered, what the client’s name is under this order, and where the products are shipping to. She hung up the phone without any signal. I am so mad now. I am wonder how this kind of person can represent a company. I am so disappointed to Kiehl’s. I am not gonna order anything from them, and I will share my bad experience with people I know.