Kiehl'sReviews of kiehls.com

Janella from Kiehl’s Canada customer service was horrendous. I am a regular customer and purchased a large refill of crème de corps cream. I added two other items in order to take advantage of the free gift. It showed in my cart since my order total was over $130. However since kiehls asked me to redeem my loyalty cash ($3 and change) it reduced my value and did not disclose that this would remove the item from my cart. So I checked with customer service and Janella repeatedly told me my order never qualified and because I used an additional promo code I was ineligible for the bonus. She kept telling my total was $129 and change, clearly not closing into the fact that the amount she was calculating was the order total after my $3 redemption. She was dim and unhelpful and Kiehls has lost a customer. Will be disputing with my bank. Trash company and trash service

Kiehl's has the ABSOLUTE worst customer service of any company I have EVER dealt with, both online and and the store level. Since 2019 (yes, 5 years!) I have been trying to get them to fix my account. I have HUNDREDS of emails back and forth going right up the chain to the top managers at Kiehl's head office and L'Oreal, their parent company. I am done. I am washing my hands of this company. I love a few of their products but over the years of ongoing issues and no interest from the company level to resolve the issues, I have found alternatives products that are as good or better, and less expensive. Save yourself the aggravation and DO NOT support this company. They don't care about their customers or customer service. There are companies who deserve the support of their patrons. Kiehl's is NOT one of them. Feel free to reach out to me for further details and documented correspondence back and forth.

I placed an order for this shaving cream and facial wash on 1/13/24. I realized that I had not ordered from my airline shopping miles account, so I immediately went to the website to cancel the order and reorder through my miles account. Unfortunately, there is no button on the website in which you can cancel an order. I immediately called customer support to explain the situation and was told that since the order had already processed, there was no way to cancel the first online order that I made. Granted, this was about 5 or 6 minutes after I had ordered. WOW! Super efficient with getting orders processed. The customer service agent told me my options were to refuse shipment from the carrier, receive the order and return to a store in my area, or receive the order and then pay for the shipping to return. I inquired about delivery and was told it would be two business days. Today is 1/25. I received the second order that I had placed for the same products on 1/24. Definitely not two business days. I have still not received the order that I wanted to cancel/return. Since there is no mechanism within the account to be able to track the order, I had to call customer service once again. My options when pulling up the information related to the order are to "Order Again" or "Write Review". When I spoke with the customer service agent this time, I was told that my order was not a two day delivery order, but a ground order which takes 7 - 10 business days to deliver. Either Kiehl's has system information issues or training issues with customer support staff. All of this is very unfortunate, as I love the products. Moving forward, I will not be using the online system for my orders. I am also contemplating moving to a different brand. In this modern age, with the move towards more online purchasing, Kiehl's needs to make significant upgrades to their systems and also make logical decisions about processes that are supportive of the customer experience and not so company focused.

super slechte service van de klantendienst: getraind om lange standaard antwoorden te geven en consument af te wimpelen!

Have two vouchers but website won't accept them. Emails to Customer Services get no answer beyond excuses for slow (non existant) response time.

Horrible customer service, canceled the order and was lied to three times by overseas person who answered. Shipping took a long time and was promised it was refunded and cancelled. Box shows up and I called, they told me I had to pay return shipping.

Effettuato l'ordine il 6 Dicembre. Dopo 2 settimane ancora non è arrivato dopo che hanno dichiarato di non aver trovato nessuno il pomeriggio quando nel mio palazzo c'è la portineria sempre aperta. Poi hanno cambiato versione dicendo che il pacco non avevano neanche provato a consegnarlo. Tutto questo l'ho saputo solo chiamando altrimenti non mi avrebbero notificato in alcun modo. Procedo quindi con il rimborso e dopo 2 settimane ancora niente. Chiamo per saperne di più e mi dicono che il rimborso non era neanche partito. Pessimi.

Terrible online experience. Order was canceled with no email sent and no refund