KidrobotReviews of kidrobot.com

I got the two items I ordered and in perfect condition.

I’ve been a loyal customer for a while and never had any issues until my most recent order. It was supposed to be in stock but ended up taking over a month to arrive. That said, I’m still a big fan of their stuff and hope they fix their shipping time. Their customer service team eventually sent me with tracking information.

I ordered a pre-order item in October 2023 that was supposed to ship that quarter, and yep - I'm still waiting, one year later. For months they refused to consider a refund, up until a few weeks ago when I said I was opening a PayPal dispute. They told me they processed my refund request and to watch for my refund within 5-7 business days. When I didn't see anything 2 weeks later, I asked about what happened, and I was told sorry - the refund window closed, but we can issue you a store credit or a check, but we can't give you any timeline about when the check might arrive. Keep in mind, this is 12 months after I placed this order. This is completely unethical and an obvious attempt to delay returning my money, even though they have kept it for one year with no product delivered. It's epic fraud.

I saw so many bad reviews immediately regretted my purchase tried to cancel and I couldn't. But, great news is the items came in a timely manner and they are exactly as described. Better than expected. My son is really happy with them. Hopefully this company is on the up and up.

Not discounting others experience But mine was really good. I ordered an expensive sculpture for a buddy of mine for his birthday only to come to find out that he already bought it for himself lol. I looked up the return policy and it’s really hard to return some things so I just emailed them and they immediately canceled my order and refunded me pretty sweet and unexpected

Despite the terrible wait time, took almost 2 months, I had a great experience with their customer service person. I had a ton of questions and they were able to keep me updated. I was pretty happy once the items finally arrived.

I ordered the Dhmis (Don’t Hug Me I’m Scared) plushies and it took months for them to arrive, they are good quality plush but bad service and delivery time we basically got scammed

I actually had a great experience. Took quite a time to come but I am used to that with these types of things. I emailed twice and the second time a nice lady made sure it was sent out right away. Once it left the warehouse I didn’t have to wait too much longer for a delivery by Royal Mail. Works great too