KidrobotReviews of kidrobot.com

Ordered something in december with expedited shipping to arrive for christmas. Its now January 20th and there has been no update or attempt to reach out at all.

ordered a hello kitty from their website and received and patrick star . Even the shipping information said i was supposed to receive a hello kitty . When you try to email them they don’t answer you . when you try to text them on instagram they don’t answer you . I paid 46$ for something i didn’t order . This company is committing fraud by not delivering their packages correctly. do not order from this company. you might as well burn the money you’re about to spend instead .

Ordered and paid for some Kidrobots to be delivered to the UK for Christmas. Nearly 4 weeks later and apparently it’s still not been processed. I honestly thought that ordering direct from these guys would mean good service and how wrong was I. Money taken and nothing absolutely nothing

I'm in the same boat as all of you (not shipping my order, not refunding my money, ignoring my requests for help). YOU HAVE LEGAL RECOURSE. Kidrobot is legally commiting fraud by establishing a pattern of not fulfilling their orders in the stated timeframe (or at all). See § 18-5-301. Colorado (where kidrobot is based) has a website for reporting fraud. The fed also has your back... Google the Federal Merchandise Rule.

Do not pre order, your items will never arrive and they have no refund. If you want your money back, you need to do a chargeback from your credit card.

I have been in “contact” with them for months. The produced is an absolutely horrible product and refuse to do anything about it. It’s now been over a month with no response and they are just ignoring me. It’s the worst customer service experience I’ve ever had.

Had an issue with a Plush vibrating Godzilla that the motor fried out and potentially could have started a fire. Contacted customer service, they said thanks and that it was a “unique” occurrence?!? No help at all with a replacement or even a credit for a new one. NECA and Kidrobot your customer service BLOWS

Rude and incompetent support. Since international delivery is very difficult, I ordered within the USA via a package forwarding service. My order was classified as high risk. And then cancelled. I previously wrote an email that was never answered. I would not recommend ordering here.