Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
121 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kidde is a brand and division of United Technologies Corporation.
Kidde Fire Safety (kidde.com) has 121 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 110 reviews with 1 star · Clear filters
Don't bother getting their products if you have high ceilings. They have made the buttons so small that if you can't read the button standing on a chair, you aren't going to be able to turn them off. The button is impossible to hit with a pole because it has gotten so small. I'm taking these down and putting in some Chinese crap one that I got off Amazon and don't trust at all, but at least the button is big enough to hit with a pole.
By NPOEmails
The worst fire alarm I ever had and I owned 8 houses and rented 3. Designed to wear out batteries. I got some FIrst Alert BRK alarms and BRK adapters to the Kidde/Firex plugs from The Electronic Bargain store. Cheaper than Amazon, even with shipping.
By Delightful1
2 Kidde smoke alarms gave persistent, unprovoked false alarms. Less than 2 years old. "Worthless." Probably useful as a paperweight. I recommend switching brands.
By Rory H.
Carbon monoxide alarm faults - don't reply on this company to keep your family safe. Won't honour the 10 year guarantee - don't trust these clowns
By Consumer
2am and im awake again dealing with a fault alarm on another brand new smoke/CO alarm. ive had this happen 4 times already and i just replaced them all this year. absolutely horrible product idk how they get away with this
By nA
This company should go out of business for the greater good. SERIOUSLY. They have a tremendous misfiring issue that has left my whole family with PTSD. Not only at home but now also at a vacation rental with the misfortune of having installed these brand. DO NOT BUY. @KIDDE, stop torturing people and stop production and sales.
By Karla N.
After a little over 2 years all 4 alarms stopped functioning. These are junk.
By Anne L.
I bought kiddie smoke alarms not very long ago. They will not reset no matter what you do. I think this is a terrible product and I hope this reaches a lot of people so they don’t waste their money. I am a widow on a fixed income and this makes a hard life even more difficult. They should be held to a higher standard and make a better product. I don’t won’t replacements I hate this product. I will be getting a better brand.
By Disappointed
