Kia Motors AmericaReviews of kia.com

Un SAV Aux abonnés absents qui ne daigne pas répondre aux clients! Pas d’info sur les mesures de rappel donc la sécurité des gens ce n’est pas leur problème! Pas de pièces pour les réparations… vous pouvez toujours attendre… si vous avez,par chance, un contact vous aurez droit à ce qui se fait mieux dans le dédouanement de responsabilité… c’est la faute de mon sous-traitant… bref fuyez Kia!!!

They need to be put out of business. They know the issues they have, and yet, they do whatever they can to not honor not only the warranty but the recall as well! They are a slimy, selfish corporation. And I hope they get back every bit of harm, that they've given to their consumers. If I could give 0 stars, I would.

Our 2013 Kia Forte caught on fire on 10/02/24. We were never notified that there was a recall on the car. That it could catch on fire while driving or parked. My son was driving the car on the highway when it turned off unable to drive it off the highway, he was able to get the car to a parking lot and open the hood and the motor was on fire. We filled a claim with Kia on 10/09/24. Because we informed them that the car was up for auction, they send out fire investigator to go inspect the car. On 01/09/25 we received a letter that our claim was being closed. Reason : unable to determine cause of fire. So we called our claim representive Ms. Jenna several time never got phone call. Called Kia again and spoke to customer service and left message for office manger to call us. I was told by customer service representative that reason unable to determine the cause of fire was when the investigators went to see the car. They were unable to inspect it correctly cause it was to crowded. So I call the auto pound and spoke to office manager she said "if they have the correct documentation they are able to move the car. But no one said nothing to them. I am very upset cause no one is able to help us out. Our car was paid off about 6 year ago. We took very good care of it cause it was a stick shift car. Also my son could have died in the fire if did not get out of the car quickly. So I will never recommend for anyone to buy any type of Kia car. We had a lot of red flags and potential negligence in our case.

My 2022 Kia Sportage just broke down one day with engine failure on November 7, 2024. They wouldn’t even look at my car for over a month. It’s now January 13th (over 3 months later) and I still don’t have my car back. BEWARE: They ONLY cover a loaner vehicle for 10 DAYS even when the issue is covered by the warranty. So if you buy a Kia you’re stuck paying rental fees for MONTHS to fix issues that should not have happened to a 2-3 year old vehicle that was bought in new condition at the same dealership.

I bought 2018 Kia soul that the motor caught on fire while I was driving on freeway Nov 10 2024 of course Corp has made every excuse why they won’t do anything about it their favorite excuse “it’s not listed on the list” the Huge LIST they just lost 200million in class action lawsuit against Kia with all the recalls dating way back early 2000 even older the engine problems have NOT been fixed they Korea just shuffled a few things around and called it “fixed” They don’t honor their name and definitely don’t honor their customers you’re a Fool to buy anything Kia . Here’s clincher I was watching price is right yesterday Dec 27 2024 and they were giving away a Kia Soul! How low down to give away a car that has burned people alive in it because of engine fire and had I not had2 gal gas in my car I too would have been inferno myself I should have let it burn to the ground because they don’t give a crap about the Death Traps they sell! I’m going to saturate the web with MY EXPERIENCE and how KIA still hasn’t taken accountability for NOTHING! Don’t believe and DONT TRUST KIA they need to be shutdown I am not an isolated issue ck the web for 1000’s like myself. I will be doing another class action lawsuit with 2018 Kia souls if you’d like to join me please contact me Michelle m Ralyea 760-908-6244 I’m in Carlsbad,ca it doesn’t matter where you are for this lawsuit! They could’ve done the right thing and settled my issue correctly but now they’re going to get another major lawsuit I hope it breaks them so they shut theirs doors forever!

Be advised Kia does not cover engine fan replacement, water pump replacement, or thermostat replacement under warranty. Also they do not cover towing to dealer for repairs under warranty. All this was at my expense. Kia would not pay for anything. I am waiting. Next they will tell me tires for life isn't covered either. Just go into Outten Kia service records. Or Kia corperate records where I am still waiting for a response.

DISAPPOINTED is an understatement. I just bought a BRAND NEW 2025 Kia Sportage SX Presitge, fully loaded vehicle for $40,000. One month after having the vehicle, i was driving to Lansing and I received a low oil alert. Low oil on a brand new vehicle?! What the heck? I took it to the dealership in Lansing and they topped it off and sent me on my way. Another month later, the low oil light came on again while driving to Detroit. I checked the oil and there was no oil in the car. I bring it to this dealership since this is where I got the car and they do not see any leaks on the ground anywhere. I was instructed to check the oil every other day and if it started getting lower to bring it back in FOR THE 3RD TIME and they’ll have a loaner for me. The oil got lower and I called to let them know I’ll be bringing it in and was told they don’t have a loaner and do not know when one will be here but they will contact me. 2 weeks go by and no one contacted me. I had to contact them. At this point I created a case with Kia corporate because I shouldn’t be having these issues with a BRAND NEW VEHICLE. It took Kia corporate another 2 weeks just to call me so I could explain what was going on. I called them within those 2 weeks about 4 times because I don’t feel safe driving this car and black smoke was blowing out the exhaust. This car is UNSAFE to be driving and I was only driving to work and back home. Not even using it like a normal driver. I finally get called back that they have a loaner vehicle so I can take the car up there. 16 days go by and they tell me the car is ready to be picked up. They had to replace a valve cover, spark plugs, and a the high pressure pipe and drove it around 80 miles. I was told the orifice on the valve was not on properly causing the oil issue and oil has been burning on my engine. I am being forced to keep a defective car! Kia corporate does not want to process the manufacture buyback, I don’t feel safe driving this car and this whole situation has been lengthy BS process. I am a NEW CUSTOMER with Kia and I will never recommend a KIA to anyone!!! Keep your money!!

I would like to thank Kia Finance for the most stressful situation that should have never happened. I am moving from Hawaii to Michigan and need an authorization letter I started on Dec 5th it is now Dec 18th and no letter although it is approved but it could be 1-2 days to be email which is too late. I called every day begging for help explaining the situation and sorry we will escalate issue. This means nothing. I know have to try and find someone to take my car to port and inconvenience someone I do not know because I am not from Hawaii. They have not tried any way to help and today I was hung up on.