Major Disappointment with K. Hovnanian and Interior Logic Group
We had a terrible experience with K. Hovnanian aka Khov in dealing with defective flooring and multiple other issues. My trust in this trade is seriously eroded after experiencing their "homeowner services" team. They concoct lies to cover for their failures and leave their home buyer's holding the bag for costly repairs on a new house. For example, in the last few months we spent many thousands of dollars replacing defective, poorly installed LVP flooring and ceramic tile floors that had lippage and chips. This came after over a year of on again/off again promises and visits by the builder's staff and subcontractor and failed arbitration because the builder unwittingly took us past vital dates. They are masterful at deception and are not above lying to achieve the goal of not taking responsibility for issues in their newly built houses. They stand behind poorly performing subcontractor's and not home buyers.
By Ronda