Slow, will answer while you sleep then cancel
Started my chat at 2pm. Sat around for hours waiting, decided they'd probably just respond tomorrow. Nope, apparently midnight is when they decide to answer chats, cause who sleeps? Not only did they answer it at midnight, 10 hours after I started it, they CANCELLED IT and said "looks like you're not around" after waiting FIVE MINUTES. So I had to redo it at 3:30am and it's not 6:30am and I'm still waiting. Support said "sorry you had trouble connecting, but you can retry!!!!!" Like I can't see the big f***ing button.
By Tyler
Response from K Health· Aug 21, 2025
Hi Tyler, we apologize for the long wait times you incurred and the delay in treatment this caused. Wait times can vary on the state you are located in and the time of day. We understand how frustrating this can be. Due to the high volume of patients we treat, our providers give patients a five minute window period to respond before closing out the chat. We know it isn't always easy to respond within that timeframe, so we have tried to make it easier for you to easily reconnect with a new provider. Nevertheless, we apologize for the long wait period and hope that you sought out alternative treatment. Your feedback helps us improve our services and ensure that we have enough providers on staff to see patients in a timely manner. Thank you!