K HealthReviews of khealth.ai

Response from K Health· Sep 23, 2025

Hi Bill, we apologize for the long wait times you experienced. We understand how frustrating this is, especially when you aren't feeling well. Patients are given a five minute period to respond to a provider before the provider exits the chat. Please know that you can reach out to you patient experience team by calling (888) 564-5250 Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. You can also reach us any time at [email protected]. While it isn't possible to connect directly with an agent at night, we are working hard to improve our services and ensure that we have a sufficient number of licensed practitioners available online to treat patients. The experience you had is one that we do not want to repeat, so we thank you for your patience and leaving a review. Please reach out to us at [email protected] so that we can look into your case and find a resolution.

Response from K Health· Sep 23, 2025

We apologize that you were unsatisfied with your experience. All of K Health's patient-provider encounters are via text unless the state you are located has other requirements. While telemedicine is good option for many conditions, it is difficult for providers to physically examine you virtually, which is why your provider may have suggested in-person care. Please send us an email at [email protected] so that we can look into your case and assist you.

Response from K Health· Sep 23, 2025

Hi Viviany, we are glad that you had a positive experience using K Health's services. We strive to provide affordable high quality care that is easy to use, fast, and convenient. Your feedback helps us continue to improve our services and quality of care. Thank you for trusting us to be part of your healthcare journey!

Response from K Health· Sep 23, 2025

Hi Mamadou, we apologize that you were disappointed with your experience. Your K Health intake begins with an encounter with our symptom checker. You are then provided with an option to meet with a telemedicine provider. Should you decide to do so, your intake from the symptom checker is sent to the clinician. All of our clinicians are real people that are professionally trained and knowledgeable. You can click on the clinician's icon at the top of the chat to learn more about their background, so you can have a better idea of who you are talking with. If you have any questions at any point during your encounter with our symptom checker or provider you can call our Patient Experience team at (888) 564-5250 Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. You can reach us any time at [email protected]. They can answer any question you have to ensure you get the care you need.

Response from K Health· Sep 9, 2025

HI Melissa, we are glad to hear that you were satisfied with your experience using K Health. We strive to provide affordable high quality healthcare that is easy to use, fast, and convenient. Your feedback helps us improve our services. Thank you for trusting us to be part of your healthcare journey!

Response from K Health· Sep 9, 2025

Hi Garry, we apologize for the frustrating experience your wife had. K Health starts with an encounter with our AI symptom checker, which is free for everyone to use. Our symptom checker uses a combined knowledge from millions of medical records and thousands of doctors to instantly show you how others were diagnosed and treated. Subsequently, you have the option to meet with a provider. When paired with a provider, you can click on their icon to learn more background information about them. Even though interactions happen via chat, our providers employ the same bedside manner that they would use during in-person care. If you experience any trouble or have any questions you can always reach out to our patient experience team by emailing us at [email protected] or by calling (888) 564-5250 anytime between Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. In order, to assist your wife with her case, please email us at [email protected] so we can further investigate and come up with a resolution! We appreciate you patience and feedback. Update: I want to clarify that the encounter with our symptom checker is completely free. We do not take any payment unless you decide to meet with a provider. If this was not the case for your wife you can email us at [email protected] and we can assist you. Furthermore, our providers meet with only one patient at a time. They do not have the ability to chat with multiple patients simultaneously. Many in-person providers do see several patients at once. Even though they may not be in the same physical room, it is not uncommon for patients to overlap when seeing a clinician in-office. Again, if you were unsatisfied with the language our provider used with your wife, we encourage you to email us at [email protected], so that we can investigate and rectify the situation. Update 09/10/2025: Thank you for your review. We sincerely apologize for the frustrating experience your wife had and for the conflicting information you received from us. We want to be completely transparent and correct a previous statement. Our providers do manage more than one patient at a time. This is a standard and accepted practice in asynchronous telemedicine and allows us to serve more patients efficiently and reduce wait times. Our providers are extensively trained to navigate multiple patient cases with careful attention to detail, ensuring each patient’s unique needs are met. Regarding your wife's experience, we are truly sorry that the communication felt automated and that her concerns were not fully addressed. We expect our providers to employ the same bedside manner they would use during in-person care. The feedback you’ve provided is crucial and will be used to improve our services.

Response from K Health· Sep 8, 2025

Hi Catherine, we are glad to here that you were satisfied with the care you received through K Health. All of our providers are extremely knowledgeable and eager to help our patients! Thank you for trusting us to be part of your healthcare journey!

Response from K Health· Sep 8, 2025

Hi Nikki, we apologize for the long wait times you experienced. Depending on your location and time of day, wait times can vary. In terms of the charge, please email us at [email protected], so that we can assist you! Charges can vary on whether you are receiving our service through your insurance of as a direct consumer. Our patient experience agents are here to help you!