Ross was very helpful on the phone and…
Ross was very helpful on the phone and made sure the guys assembled the furniture correctly when it arrived. I Love my leather sofa.
By Maureen
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11 reviews
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We opened in 2014 as an online furniture retailer in Miami. Over the last 12 years, we have grown into a nationwide brand with operations centered in Miami, Florida, and our headquarters in Southern California. We are proud to be an independent, family-run business that balances a modern, editorial aesthetic with competitive pricing for every home.Partnered with the top shipping logistics teams in America, we offer nationwide delivery to all 50 states. We also work with local teams to provide full white-glove installation and comprehensive insurance coverage in every state we serve. Our team specializes in personal customer service 7 days a week, so you can always reach a real person with your questions. We’ve been dedicated to quality and transparency since day one.
kfrooms.com (kfrooms.com) has 11 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11 approved reviews, newest moderated first
Ross was very helpful on the phone and made sure the guys assembled the furniture correctly when it arrived. I Love my leather sofa.
By Maureen
We just received our Hobson couch and it looks fantastic. Delivery team was friendly.
By Angie
Stay away. Bought a bed on their website on December 19th of 2022. Latest estimated delivery was January 3rd of 2023. Today, January 9th, I called customer service and the agent told me that they did not have the color I had bought. So they kept my funds all this time, while I have been waiting for a bed that does not exist. The company had my email, phone number, and regular mail. I was not contacted through any channels about the issue. I had to call them, cancel the order, and ask for a refund. As a business owner and a costumer I am impressed at how low their customer service performance is. Just checked the website and the order still shows processing. Place your money somewhere else.
By Jose P.