KeychronReviews of keychron.com

Bought a keyboard, after 2 months it’s still not delivered. They keep throwing extra barriers, saying I need to wait longer, get proof it was lost, al again at the courier,l… Everything for them to not pay back the money. I paid almost €200 for a keyboard… The customer experience is the worst ever. I can NOT recommend buying here. Very disappointed.

What a completely utter useless battery in my Keychron K3 Mechanical Keyboard - does not even last a day....for the kind of money they charge they have really fooled their customers with this crap battery !!!

Bought a V1 Max from the Netherlands website. Full of issues from the start. Every few weeks one of the keys stops working properly. At first I dealt with it by swapping the switches with other keys but have ran out of unused keys to do that. Horrible experience overall. Customer service also never got back to me after multiple emails. Do not recommend to buy at all.

Ordered a V6 Max keyboard based on great tech website reviews. My keyboard arrived faulty - stuck in 2.4ghz wireless mode (so I couldn't used wired or get into boot mode to update firmware). 'Support' was useless, taking days to reply and send me a one-line email telling me to disassemble my new keyboard and check the USB port wasn't broken (despite my detailed fault report – that I regret wasted my time writing – confirming the USB connection was visible in System Report). My requests for an RMA were ignored. Eventually I got tired of being blatantly fobbed off and disputed it with Amex via Section 75. I understand the tech sites are reviewing the hardware they're presented with but surely the smallest amount of due diligence (i.e. looking on Trustpilot...) should raise some red flags. Their consumer advice in this case has been worse than useless. Suffice to say: do not buy from this company because if you have a problem, you're screwed.

I had a good K8 pro, then bought a second K8 V2 and it is worse than a $10 Temu keyboard. Stopped working twice in less than 8 months.

I’ve been a long-time Keychron supporter, having placed no less than 9 orders so far, including 3 different keyboards. Unfortunately, my recent experiences with Keychron India have been extremely disappointing. I purchased an aluminum plate for the Keychron Q3 (knob version), but they sent me the wrong plate — one meant for the non-knob version (a model never even sold in India). Their website listing failed to mention knob/non-knob compatibility, unlike the clear listings on Keychron’s global site. When I requested a refund, they: Deducted ₹200 as “shipping/handling”, and Refused to refund the ₹220 I spent on reverse shipping, even though the error was entirely theirs. This is not an isolated issue. Earlier, I bought a Keychron wrist rest that arrived defective (wobbly and unbalanced). While they accepted the return, I again had to bear the reverse shipping cost. On top of this, their customer reps lack product knowledge, and even suggested I should have assumed the plate was meant for the non-knob version — despite that version never being sold in India! 👉 As a loyal customer, it’s disheartening to see that Keychron India makes buyers bear the cost of their mistakes. Other customers should exercise caution — if a wrong or defective item arrives, you won’t get your reverse shipping costs back. I sincerely hope Keychron Global takes notice, because issues like these damage trust in an otherwise great brand. — Rituraj Sharma

Ich habe Ende 2024 für ca. 210€ ein Q1 Max gekauft. Ich wusste damals aber nicht wie wirklich schlecht der Service war und was für einen Fehlkauf ich machen würde. Die Tastatur hat sehr viel Potenzial. Sie ist fast sehr gut. Für die 200€ plus sollte sie aber perfekt sein, ist sie aber nicht. Es gibt zahlreiche Problem mit dem Firmware bzw. Tastenkombinationen funktionieren einfach nicht. Aber einen hilfreichen Firmware Update gab es in der Zeit nicht. Der Support ist völlig abwesend. Sie brauchen Wochen um zu antworten. WOCHEN! Die Nachrichten scheinen ziemlich uninteressiert zu sein und man bekommt dann wieder erst Wochen (!) später eine Antwort, die wieder nichts sagt. Es ist weniger als das Minimum. Ich würde von einem Kauf abraten. Es sind Produkte mit Potenzial, aber die am Ende ziemlich Faul entwickelt wurden und so gut wie gar nicht unterstützt werden.

Bought a Q5 Max for more than 200 €. Within two months it started double or triple typing, and some keys stopped registering. Keychron has openly admitted manufacturing defects on the Q Max and V Max series on its own blog. Just search on Google: keychron q max v max Fixing Keyboard Keys That Require Extra Force or Multiple Presses. Despite this, they offer no real fix. Instead, they tell customers to press firmly on the keyboard or to disassemble it themselves...