KeurigReviews of keurig.com

I have auto delivery and arranged to have it shipped early. Got an email saying my credit card was declined. Checked with the credit card co & there wasn’t any Keurig charge put through. Called Cust Serv to see what the problem was but all I got was someone out of the US who didn’t understand our language. Very annoying. Cancelled my auto ship!

TERRIBLE customer service! I was charged for 3 shipments I did not receive. I have called the customer service line 3 times, given them the dates and order numbers for the orders not received. The calls always end with a reference number and a promise someone will get back to me in 24-36 hours. NEVER a call back. I don’t think requesting a credit to my account for the orders not received is an unreasonable request. I’m going to continue to fight the frustration and call everyday until this issue is resolved just for the principle! I will never support this business again it’s disgraceful! DO BETTER with the customers you haven’t lost!

I made the mistake of setting up a coffee subscription shipment for every 3 months. First 2 go off without a hitch. The next fails due to card being declined. Odd since I purchased gas just before getting the email and I was nowhere near my limit. Customer support ‘fixed’ it and I got my coffee. Three months later another decline so I decided to switch it to PayPal. It was declined. At that point I called customer support and cancelled my subscription. Three months later I got a delivery charged to my credit card, not PayPal. Called again and demanded this be fixed and my history be removed from their computer. Yes, I was angry but I didn’t curse or yell. They hung up on me. Another call and supposedly the subscription was canceled for certain. Today I got another shipment. Today I called my bank for a new card.

I used my keurig k for 3 months. No warning, it just stopped working, wouldn't even turn on. I brought it back to Costco and was told it was the 5th one that day being returned.

Keurig® K-Duo Plus™ Single Serve & Carafe Coffee Maker wow - I have been asking some basic questions of keurig for months now . . . no really, months now (i have ALL the emails to prove it) - i have wasted hours of my time with their overseas contact number . . . poor line, at times difficult to understand rep . . . and i just have 4 basic questions that were NOT in their quick start guide with a new model that i had to take out a HELCO loan to purchase (the ONLY doc i got with my most recent/3rd keruig purchase BTW!), and no one in management can give me 5 minutes to answer my questions . . . they have no local 2nd product support, really? no, i guess not, as they say to call their support number, EVERY TIME!! - after i have pleaded with them (yes, pleaded) to just answer my question wow! i bought one a mere 18 months ago, a model for my kid, and they replied to my written questions accurately, completely and promptly that time what gives now? must be a new bean counter in town, huh?!?!? sacrifice the almighty customer support for a few extra bucks - when has that EVER worked over time? NEVER well, i understand the ninja model is just as good, and it's cheaper hope this helps someone have a wonderful day

I’ve owned 7-8 Keurig coffee makers and my current one, K-Supreme is probably the quietest one but by far the messiest one. It splashes all over the counter and wall. It also requires you to descale more often than any other machine I’ve owned. The first time you have to descale it works fine. The next time, using the same descaling process, the light may or may not go out. I’ve had to have two new makers sent to me. I’ve descaled this one already and I’ll be descaling it any today as my light came on this morning. Bottom line, this brewer does not live up to Keurig standards in my opinion.

I had contacted keurig on 5/11 due to error code 2 popping up with every cup we brew. Didn't matter the size or brand. At first, the young lady seemed to care. She proved it was a bad coffee maker through trouble shooting. Wouldn't even make hot water. She gave me 3 simple things to do; 1st, take a picture of the s/n. 2nd, take a pic of the brewer sitting on a hand written piece of paper with my name, address, service number. I did all they required. Then I got an email stating they couldn't accept it and I'd have to send it in. It's already been several days since I've had coffee. We are handicap here. They didn't care. I had no way to mail them anything. I had no box to ship it in. They refused to mail the new maker to allow me to ship the old maker back in the box. Several emails and pictures were sent to keurig. Finally, I refused to speak with the girl now the 15th of May. I asked to speak with a supervisor. Then they agreed to send the coffee maker and allow me to mail the old one back. I am not asking for any kind of special treatment from them. But understanding to our circumstances would of been nice. I can promise you I will NEVER have another $240 keurig in my home! What a waste of money! Everytime I sent an email, they couldn't accept it. And then, when I gave them more than they asked for, they changed the rules. Now they want a date of the troubleshooting with them. So apparently registration of your device when you get it doesn't prove ownership. You have to write out a note and send a picture. So apparently calling in and troubleshooting a device keurig doesn't keep track of it so you need to include on a hand written note what day you called to troubleshoot it. So apparently telling them you have no control of your hands and are unable to write and ask them if you can type it out and print it, they can't accept that. So apparently when you ask to speak with a supervisor, they refuse and agree to do what they should of done 4 days ago.

I ordered some stuff and I made a account and my order didn't show up. And I bought some stuff that didn't show up on the order along with no receipt within the package. I paid $44.00 and I feel I got screwed out of this. Also stop using a call center. They have no way to keep track of the orders besides going to your account geezz get your crap together.