KerfCaseReviews of kerfcase.com

I have been a Kerf customer since 2022 and have had several iterations of cases (i've bought several from Walnut to Teak Wood - and these are not cheap but I like supporting a small business) Jesse was a god send and was always so helpful with any issues, repairs, etc. I reached out recently because I haven't heard back since August on an issue with my phone case where the cutout for my charger doesn't fit a standard USB C cable. I've used the same OEM charger for my Samsung phone since i've gotten it, and for some reason, the recent case just doesn't align. I have a modified charger that fits, but the regular one does not fully connect. I reached out to support and unfortunately did not get anywhere but an answer that "we don't know why you're having issues and the oem charger should work and if I purchase again in the future, I should be good with the oem charger" - Sorry, but I won't be purchasing again. Disappointed to say the least, Jesse would have at least been more helpful, and sadly with acquisitions like this, I feel like the warm customer service brand that was Kerf, is no longer existent. What a sad day.

I purchased a iPhone Pro 16 Plywood case in fall 2024, and only after a couple of small drops (1-2 feet) the case is broken. I reached out to Kerf customer support, and after a couple of weeks of waiting for a response they offered to repair the case or replace it for 50% discount. I decided to get a discounted replacement even though it should be offered free, but Kerf customer support won't return my calls/emails. For a $60 case, it's one of the worst quality purchases I've made, and their customer support is basically non-existent. They also have a pretty bad attitude when responding back. What company uses 'paternity leave' as an excuse for not having ANY staffing for customer support. Paternity leave was the reason I had to wait ~3 weeks for a response. AVOID THE HASSLE AND DON'T BUY THIS JUNK.

I ordered a case in December. Received it in January. It broke in my pocket after two weeks of normal use. No problem, Kerf claims that they offer a lifetime warranty. I’d even be happy to pay for a repair, if needed. Unfortunately, I have been emailing weekly since the beginning of February and have never received a reply. Additionally, I left a review detailing my experience. This review was not added to their website, but good reviews continued to show up on their website. Unfortunately this company does not appear to be honest or to stand behind their products. It’s too bad. It’s a beautiful product, but it just doesn’t seem to keep its promises.

I ordered a Kerf case on Nov. 2. The email confirmation said "Please allow one week for your order to ship." I followed up when I hadn't received my order by Nov. 21, and they responded that they are currently quoting four weeks from order to shipment. That wasn't the case when I placed my order, or I wouldn't have. I emailed again on Dec. 9, and never heard back. Just contested the charge with my credit card company. Pretty unbelievable.

I bought a case from this business for my Iphone 6. After dropping my phone which caused a minor fracture of the top of the case, I took up their offer to repair the case free of cost. This process took nearly 3 months. Clearly they don't prioritise repairs over new sales. Initially the repaired case looked in good order. Then when I fitted my phone and tried to connect my Apple earpods, I found they'd misaligned the hole for the 3.5mm plug. As a result, the plug was bent and caused one of the earpods to drop out, leaving me with mono sound. That cost me $29.00AUD to replace. I sent an email to Kerf over a month ago providing constructive negative feedback and got no response. I then sent 4 follow up emails to both email addresses I had on file for this business, including the email address posted on their website - all were ignored. I gave this business every opportunity to respond to my feedback directly, but they chose to ignore me instead. So I am posting this negative review. Beware that once this company have your money, if any issues arise with your case and you take up their offer to 'repair' your case, be prepared for a l - o - n - g wait and a coin toss whether they screw up the repair. And if it's the latter, good luck getting the issue redressed by these clowns!