Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
310 reviews
KeraniqueSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Keranique (keranique.com) has 310 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
310 approved reviews, newest moderated first
I never received it.
By Alice F.
Response from Keranique· Sep 3, 2026
We’re very sorry to hear that you never received your order. We understand how frustrating it is to be expecting a package that doesn’t arrive. We reached out to you by email to assist with the issue and have processed a refund for the order. We hope we were able to make things right, and we sincerely apologize for the inconvenience.
My hair had become so thin and using the Keranique products has made a world of difference!!
By BGC
Response from Keranique· Sep 3, 2026
Thank you so much for sharing your experience! We’re thrilled to hear that Keranique has made such a positive difference for you. It means so much to know that you’re seeing results and feeling more confident about your hair. We truly appreciate your support and are so happy to have you as part of the Keranique family!
Did not work as advertised. I cancelled the subscription. I want to return the last shipment email them about process, no answer from the customer service after repeated email. No one pickup the call if I call the customer service.
By Tabasum G.
Response from Keranique· Sep 3, 2026
We’re sorry to hear about your experience and apologize for the frustration you’ve encountered. We’d be happy to look into this and assist with your return request. Please contact Keranique Customer Support directly at (888) 237-4131, Monday through Friday, from 9:00 AM to 9:00 PM EST, so our team can locate your account and review the details of your order. We appreciate you bringing this to our attention and hope we can help resolve this for you.
I like the fullness it gives to my hair, but it is hard to get the knots out of my hair after I wash it. I have to use detangler to get the knots out of my hair.
By Linda
Response from Keranique· Sep 3, 2026
Thank you for sharing your feedback! We’re so glad to hear that you’re enjoying the fullness Keranique gives your hair. We’re sorry to hear you’re experiencing tangling after washing. We appreciate you letting us know and will be sure to share your feedback with our team. Thank you for giving Keranique a try! 💜
Easy to order. Great products My hair stopped falling out and now feels healthier Thank you
By Lois I.
Response from Keranique· Sep 3, 2026
Thank you so much for sharing your experience! 💜 We’re thrilled to hear that your hair feels healthier and that you’ve noticed less hair falling out. It’s wonderful to know you’re enjoying the products and found the ordering process easy as well. We truly appreciate your kind words and thank you for choosing Keranique!
I ordered Keranique and decided to return it after reading instructions since they offer 60 day money back “guarantee”. Product had not been opened. I sent 2 different emails asking for instructions for returning. No response. Finally got through to customer service and was told I could not return since I ordered from a second party! What???? I ordered from your website!! After expressing my dissatisfaction and that I felt like I had been scammed, customer service said they would escalate my complaint and get back to me. Guess what….no one has gotten back to me. Do not order from this company!! It’s a scam!
By Debbie
Response from Keranique· Sep 11, 2026
Thank you for reaching out. Your satisfaction is very important to us, and we are eager to make things right. Please connect with one of our Product Specialists at (888) 237-4131, available Monday through Friday from 9:00 AM to 9:00 PM EST. We look forward to speaking with you directly and helping you resolve this!
Ordering is easy. The products are excellent and easy to use.
By Susan B.
Response from Keranique· Sep 3, 2026
Thank you for your wonderful feedback! We’re so glad to hear that you’re enjoying our products and find them easy to use. We truly appreciate you choosing Keranique and taking the time to share your experience!
I called customer service and they were very helpful and proactive.
By Mercedes M.
Response from Keranique· Sep 3, 2026
Thank you for sharing your experience! We’re so glad to hear that our Customer Service team was helpful and proactive in assisting you. We truly appreciate your kind words and are happy we could provide you with the support you needed!
