Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
73 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KCH is listed under Painting & Paper in Elizabethtown, Kentucky.
KCH (kentuckycountryhome.com) has 73 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
73 approved reviews, newest moderated first
I was very satisfied with the quality and appearance of the door hanger monogram I ordered. I ordered the slate color although I needed black which was not available. I simply sprayed it black because my door is white and my house has black shutters,
By JEBS-Greenville N.
I love ordering from here!! Fair prices and great customer service! Rewards program is amazing!!
By Nicole R.
Our purchase was AMAZING! We bought the ammo containers and the work was beautifully done and the price can't be beat! Thank you so much for going above and beyond what I expected!
By ELIZABETH W.
This is always a great place to order from free shipping and great service
By Kelley E.
Excellent place to buy your crafts and more....
By Jennifer B.
Web page is difficult to navigate and unstable on my android cell. Although shipping is free with minimum purchase, lead times are long, and shipments are split....for example, on one order of 5 items, 3 items where shipped via USPS, the other two via FEDEX; two weeks between receipt. The USPS box arrived damaged and opened with a note from Post Office; no invoice or inventory included, but i had my original order and discivered one item was missing. Contacted the store via email and sent followup email with pictures....they stated it was a recurring problem with USPS, and offered to send me a replacement item. On a positive, Customer service is quick and receptive.
By Joe W.
Response from KCH· Jun 11, 2021
Thank you for taking the time to leave us a review. I apologize if the site is unstable on your android device. We do have a mobile app available, the website is designed for desktop/laptop use. Looking back at your order I see that your order was shipped within five business days. When you contacted us stating there was a missing item there were no questions asked about getting you a replacement. An invoice was included in both shipments. Due to the damaged package the invoice was probably lost along with the brush.
Owen is always a pleasure to work with.
By Maurelle
The product was as expected but unfortunately part of the pattern was missing. Was actually staining when I discovered it so too late to return.
By Karen G.
