Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
58 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Keg Outlet's goal is to empower homebrewers (beer, cold brew, kombucha, etc) by providing great customer service and quality products at low prices. We strive to maintain accurate product data and imagery so that our customers and potential customers know exactly what they're getting. If you have a question about a product, or if there is a product that you can't find on our site, feel free to contact us - we can often-times help you find what you're looking for.
Keg Outlet (kegoutlet.com) has 58 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
58 approved reviews, newest moderated first
Ordered assortment of "Oetiker style" one ear clamp. REceived product as promised. Shipment was prompt and reasonable. The clamps are of substandard quality. They appear to be made with very thin metal. They fail to cinch as original design and manufacture Oetiker clamps. I cannot trust with moderate high pressure fitting.
By JAV
Outstanding service! I ordered some kegerator parts and the service and responsiveness were outstanding. I had a small issue with my order and it was handled very quickly. I plan to order from Keg Outlet exclusively in the future. Great company.
By Chad D.
A Keg Outlet é uma loja especializada em suprimentos de kegging, oferecendo uma variedade de produtos para cervejeiros caseiros e comerciais. Aqui estão alguns destaques: Equipamentos de Kegging: A Keg Outlet fornece tudo o que você precisa para montar ou reparar seu sistema de kegging. Isso inclui peças de keg de alta qualidade, ferramentas e outros produtos relacionados. Kits de Inicialização de Keg: Se você está começando, eles têm kits de inicialização para todos os níveis de experiência. Desde kits básicos com torneiras de festa fáceis de usar até kits de conversão para geladeira. Kegs Cornelius (Corny Kegs): Para cervejeiros caseiros, eles oferecem kegs Cornelius (Corny Kegs) novos e usados. Esses kegs permitem que você coloque sua própria cerveja na torneira em casa. Sistemas de Nitrogênio: Se você está interessado em servir café gelado ou nitro coffee, eles também têm sistemas de nitrogênio.
By ANDERSON S.
The kegerator sent to me was listed on the back as "household refrigerator" and was not NSF, yet they knew through multiple emails that we are a coffee shop and NSF is standard for all kitchen equipment in commercial food service. To send it back meant paying postage and swallowing a 15 percent restock fee. So I lost money on the deal. The worst part is that the company does not have their mailing address on their Facebook page, their website (their address is not even on the returns page on their website), and was EXTREMELY difficult to find the address so I can send this back. I did buy an NSF kegerator from therestaurantstore.com for the same price they charge. (For the record, I was willing to exchange this for an NSF kegerator and pay the difference but the restock fees and such was too much to swallow.) Scratching this off as a bad experience. I am sure they will post a followup publicly to look good to potential customers, either defensive (try to make me look bad) or apologetic (promising to make good), but the fact they never gave me the address so I know where to send this back was the biggest disappointment.
By Martin G.
Response from Keg Outlet· Jun 19, 2024
Hi Martin, We sent you the kegerator that you ordered. Yes, looking back through emails, we did know that you were a coffee shop and that's why we had suggested a commercial grade kegerator in those emails (email below, redacted for privacy, with clear link to a commercial kegerator). Despite our recommendations, you ordered a home use kegerator (maybe to save money), so that is what we shipped you. Regarding returning the fridge, it sounded like you may try to sell it locally to alleviate return shipping & restocking fees. An RMA form was provided as soon as it was confirmed that you wanted to send the kegerator back even though you were well outside our standard return window. In viewing your TrustPilot profile, it seems that you only leave 1-star reviews. We're not trying to make you look bad, it seems the opposite. Despite our recommendations, you ordered a different kegerator which was shipped to you. We apologize if you expected us to ship you something other than what you ordered. -Keg Outlet Original email with suggested products is below. >>> Subject: Kegerator / Carbonator From: Keg Outlet Wed, Jan 3, 2024 at 12:44 PM To: Martin Grams Cc: Keg Outlet Hi Martin - Nice chatting with you today. I'm not sure if it was ****** who you spoke with earlier, or if it was a different company imitating us. In any case, here are the products discussed today: https://www.kegoutlet.com/complete-commercial-kegerator-setup-w-refurb-kegs-nitro-infuser-generator.html Countertop carbonator https://www.kegoutlet.com/countertop-draft-carbonator-by-enhanced-beverage-solutions.html
Super helpful with dimensions for a part for a keg setup and very helpful with shipping issue. Will look to them again
By Fin M.
Great products, amazing service! Needed some particular kit (5 head secondary regulators and 8" stainless steel shanks). Placed an order with a note explaining my (short timeline) situation. Immediately got an email from Brendan. He assembled and shipped what he could. He contacted the manufacturer to secure additional stock and arranged shipment direct to me to meet my timeline. And kept in communication the entire time. Amazing experience. If you aren't using Keg Outlet as your supplier you should be!
By Timothy H.
Excellent service! Really satisfied of our purchase.
By Caro
So this is why i give them 5 stars. I have never owned or put together components for a keg. Everything they sent me was so simple and well thought out for the customer take on. Their youtube videos are very helpful and precise if you need a visual to help you along. I got my keg up and going but was still not right. Their customer service is fantastic and I will keep coming back to these guys all day long for any supplies and advice. One stop shop.
By Erik N.
