Software is great
Software is great. Our coach Matt Johnson did a great job in getting us up and running.
By Pete
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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466 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With Keap, you'll easily capture, organize, track, and nurture all of your leads to increase sales and revenue. Grow without the growing pains.You’ve built your business from the ground up. And no one knows it better than you do. But while the thought of letting go terrifies you, the idea of growing excites you.You need to scale in a way that keeps your business healthy, your customers happy, and your team thriving. Keap’s powerful sales and marketing automation engine is built to do exactly that, providing automated personalization features, strategic guidance, regular coaching, and an active user community to help every step of the way.Automated sales and marketing processes reduce your workload so you can focus on what matters most to you. To ensure your success, Keap also offers expert coaching, in-depth training, outstanding support, and a dedicated community of entrepreneurs.
Keap (keap.com) has 466 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
466 approved reviews, newest moderated first
Software is great. Our coach Matt Johnson did a great job in getting us up and running.
By Pete
Easy to use. Not as robust in the Basic version as I need.
By Tony C.
I feel like the applications and instructions are meant for programmers which I am not. I find the terminology confusing or I often don't know what the instructions mean so I become frustrated. The instructional videos are too long with a lot of chit chat I really don't have time for.
By Michelle
I like Keap a lot. It is much better than my previous CRM. With that being said, I think their automation and broadcast options are bulky, and overly complicated. Their customer service is solid though.
By Will
Honestly, I love keap and recommend it to everyone I know (who has some budget for a CRM). For me, I joined before I really had teh budget for it... and I'm glad I did. I love having everything in one place, and very simple to navigate. I send one of emails, its conencted to my gmail for ease. Inttegrated with my calendar for easy booking of appointments. Does quotes, invoices & recurring payments... connected with a contacts record. For me, its got it all.
By Shannon M.
very helpful
By Lee
Excellent help!
By Travis
Great tool even for micro business like us, very powerful and great usability
By Andrea